Technical Services Executive

Madura Coats; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Madura Coats seeks a Technical Services Executive in Chennai to provide technical expertise for sewing threads and footwear components, support trials, and drive product adoption with customers and brands.

You will work closely with sales, factories, and development teams to ensure successful commercialization and value delivery.

Qualifications

• Technical knowledge of sewing threads and footwear components.
• Understanding of footwear construction and manufacturing processes.
• Strong troubleshooting and analytical skills.
• Effective communication and presentation abilities.
• Customer engagement and relationship management.

Responsibilities

• Provide technical guidance to footwear manufacturers on sewing threads and components.
• Support product trials, sampling, and development activities with factories.
• Conduct root-cause analysis and resolve performance issues.
• Collaborate with sales, brands, and development teams for product adoption.
• Train customers and internal teams on best practices for materials.
• Monitor industry trends and provide market intelligence.
• Identify opportunities for product substitution and cross-selling.

Skills

Technical know-how

Footwear construction

Troubleshooting

Analytical thinking

Communication skills

Customer relationship

Job description

Position Title: Technical Services Executive

Location: Chennai

Job Purpose To provide technical expertise and application support for footwear manufacturing, with a focus on sewing threads and structural components such as toe puffs, counters, insoles, and reinforcement materials. The role supports customers through product trials, technical troubleshooting, and development activities while working closely with sales teams, factories, and brand development teams to ensure successful product adoption and commercialization.

Key Responsibilities

1. Technical Support to Customers

Provide technical guidance to footwear manufacturers on the application of sewing threads and structural components.

Support factory development and production teams with material selection and process optimization.

Conduct regular technical visits to understand production processes and customer requirements.

2. Product Trials and Development

Plan and conduct product trials for sewing threads and structural components in customer factories.

Evaluate trial performance and provide technical recommendations based on footwear construction requirements.

Support new product developments and assist factories during sampling and pre-production stages.

3. Technical Troubleshooting

Investigate and resolve technical issues related to sewing performance, material compatibility, bonding, and structural component application.

Conduct root cause analysis and recommend corrective actions to improve product performance and process efficiency.

4. Business Development Support

Work closely with the commercial team to convert successful trials into commercial business.

Identify opportunities for product substitution and cross-selling against competitor materials.

Provide technical justification to support product positioning and value proposition.

5. Brand and Development Engagement

Collaborate with brand development teams and Tier-1 factories during product development stages.

Ensure recommended materials meet brand specifications and performance requirements.

Support factories during brand approvals and technical validations.

6. Technical Training and Knowledge Sharing

Conduct technical seminars and product training programs for customers and internal teams.

Educate customers on best practices for the application of threads and structural components.

7. Market Intelligence

Monitor industry trends and footwear construction developments.

Collect and analyze competitor materials for benchmarking and product positioning.

Key Skills

Technical knowledge of sewing threads and footwear structural components

Understanding of footwear construction and manufacturing processes

Strong troubleshooting and analytical skills

Effective communication and presentation abilities

Customer engagement and relationship management

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.