Customer Experience Manager-Chennai

The Banyan HR Consults Chennai; Chennai; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A leading HR consultancy in Chennai is looking for a Customer Experience Manager to oversee the complete footwear design and development process. This role requires at least 10 years of experience in sports footwear design and a strong background in collaborating with teams to deliver innovative products. Successful candidates will have experience working with major sports brands and supervising production in Chinese factories.

Qualifications

• Minimum 10 years in sports footwear design and development.
• Strong expertise in sports shoe design and materials.
• Experience managing production through Chinese factories.

Responsibilities

• Oversee the footwear design and development process.
• Collaborate with product and marketing teams.
• Select and approve materials for performance and cost efficiency.
• Liaise with international suppliers to meet timelines.
• Monitor market trends to guide innovation.

Job description

Overview

Job title: Customer experience Manager

Job Purpose: To lead and manage the complete footwear design and development process from concept to production, ensuring alignment with brand standards and market needs. The role will focus on delivering innovative, high-performance sports footwear by leveraging deep material knowledge and industry expertise.

Responsibilities

• Oversee the end-to-end footwear design and development process, from concept creation to final production.
• Collaborate with product, marketing, and manufacturing teams to ensure timely and high-quality launches.
• Select and approve materials, ensuring performance, comfort, and cost efficiency.
• Liaise with international suppliers and Chinese manufacturing partners to meet quality and delivery timelines.
• Monitor market trends and competitor products to guide innovation.
• Establish design guidelines and ensure adherence to brand identity.
• Manage prototyping, testing, and quality control processes.
• Material Selection & Innovation
• Quality Assurance & Testing
• Trend & Market Analysis

Job Specification

• Experience: Minimum 10 years in sports footwear design and development, with prior experience working with or for brands like Nike, Adidas, or other major sports brands. Must have worked with or managed production through Chinese factories.
• Background: Strong expertise in sports shoe design, development processes, and materials, with a proven record of delivering market-ready products.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service
• Footwear Manufacturing

Industries

• Footwear Manufacturing

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.