Technical Services Executive

Madura Coats; Bengaluru; On-site; INR 600,000 - 1,100,000; Full time

Job summary

Madura Coats in Bengaluru invites an experienced Technical Services - Executive to lead field technical support for apparel and footwear customers. You will deliver quick problem solving, technical guidance and training to customers and internal teams.

You will collaborate with sales and product teams to identify improvement opportunities, test new materials, and share best practices to ensure superior service and customer satisfaction across global accounts.

Qualifications

• Bachelor's degree or higher in Textile Engineering or equivalent.
• Strong command of English (spoken and written).
• Good knowledge of apparel manufacturing processes.
• Willingness for regular technical training and customer interaction.

Responsibilities

• Lead technical services with middle-senior level customers in apparel/footwear sectors.
• Provide quick technical support and problem solving to customers.
• Deliver technical trainings to internal and external customers.
• Collaborate with Sales and Customer Service to identify growth opportunities.
• Support testing and evaluation of new products and materials.

Job description

Job Summary

Technical Services - Executive

Location: Bangalore

Role Purpose

• To build positive communications with middle-senior level positions at apparel or footwear & accessories customers. And provide them with technical service/support with quick response and technical problem solving.
• To enhance our customers knowledge on Coats products and technical capability via regular technical training/seminar for medium-senior level personnel at apparel or footwear & accessories customers.
• To assist sales force in generating new business in apparel or footwear & accessories customers via technical expertise and technical inputs or recommendations.
• In conjunction with superior/line manager & relevant teams to analyse, evaluate & test new products as a result from new development process or due to some changes, eg: raw material, manufacturing process, chemicals, etc and make sewing analysis/trial.

What you will do (Key Responsibilities)

• Leadership & Project Management:
  • Providing instruction to the apparel or footwear & accessories, both brand and vendor customers to overcome technical situations in the field
  • Advising on required areas for improvement related to threads, the stitching process and post stitching process.
  • Providing technical training/seminar for both internal, external customers and junior technical service executive as required.
  • Cultural awareness - operating effectively in a global environment that requires personal sensitivity and adaptability.
• Communication & Team Player:
  • Effectively communicates with internal & external customers.
  • Continuous liaison and feedback with line manager (superior), Sales team and Customer Service teams on relevant issues from the field.
  • Able to collaborate and work within a team environment sharing knowledge and experience encouraging growth and trust on a personal and business level.
• Planning & Organizing:
  • Responsible for time management related to the Technical Services role in apparel or footwear & accessories business. Effective response to customer needs.
  • Forward planning when involved in the PES or EVC studies ensuring all customers needs are met.
  • Organizing work effectively to reflect the company s priorities and business interests and ensuring timely execution.
  • Results Orientation - achieving high levels of personal and team performance.
• Awareness & Innovation:
  • Working closely with Sales team, Global Account team as well as apparel or footwear & accessories brand and vendor customers to identify and understand their needs, servicing and solving potential growth areas in an innovative forward-thinking manner.
  • Forward thinking - anticipating future opportunities or requirements and planning to meet the potential in the marketplace and liaise with superior/line manager for further actions.
  • Critical thinking - identifying patterns and trends in the field and communicating effectively to superior/line manager so that strategies can be discussed with top/senior management & planned.
  • Constant vigilance in the field; collecting competitor activities in the field and information on products and process. Identifying problems before they become issues (preventative maintenance).

Who you are (Requirements)

• B. Tech: Majoring in Textile Engineering
• Candidate from other industry applications - Mandatory.
• Good English, both speaking & writing.
• Good product knowledge.
• Good technical knowledge & know how on apparel business.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.