BDM/BDE - Technical Garments

Loyal Textile Mills; Chennai District; Hybrid; INR 600,000 - 800,000; Full time

Job summary

Loyal Textile Mills is seeking a dynamic professional for Customer Development and Sales Support. The role focuses on identifying new customers, coordinating samples, pricing, and order execution to drive business growth in domestic and export markets.

The candidate will maintain key account relationships, participate in exhibitions and visits, and collaborate with production, merchandising, and logistics to ensure timely delivery and customer satisfaction.

Qualifications

• Strong communication and presentation skills are essential.
• Experience in sales coordination and CRM usage is required.
• Exposure to textile marketing and export markets is a plus.

Responsibilities

• Identify and develop new customers in domestic and export markets.
• Assist in generating enquiries and converting them into business opportunities.
• Coordinate with customers on product specifications, sampling, pricing, and order execution.
• Maintain regular communication with key accounts and support CRM activities.
• Participate in customer meetings, exhibitions, and business development visits.
• Work with cross-functional teams to ensure smooth order execution and timely delivery.
• Collect market intelligence and prepare visit reports with actionable recommendations.

Skills

Communication

Presentation

CRM

Sales coordination

Market research

Education

B.Tech / B.E. in textiles

MBA in Marketing / International Business

Tools

MS Office

Excel

PowerPoint

CRM systems

Job description

Role & responsibilities

Key Responsibilities

Customer Development & Sales Support

• Support the identification and development of new customers in domestic and export markets.
• Assist in generating enquiries and converting them into business opportunities.
• Coordinate with customers on product specifications, sampling, pricing, and order execution.
• Maintain regular communication with key accounts and support customer relationship management activities.
• Participate in customer meetings, exhibitions, trade fairs, and business development visits.

Technical Marketing & Product Development

• Work closely with customers to understand technical requirements for garments and fabrics.
• Coordinate sample developments, proto submissions, and approvals.
• Assist in developing new technical garment applications for industrial, institutional, protective wear, workwear, defence, healthcare, and functional apparel segments.
• Collect and analyze market intelligence, customer feedback, and competitor information.

Project & Order Coordination

• Coordinate with Production, Merchandising, Quality, Planning, and Logistics teams to ensure smooth execution of customer orders.
• Monitor order progress and ensure adherence to delivery schedules.
• Support resolution of customer complaints and quality concerns in coordination with internal teams.
• Maintain accurate records of enquiries, quotations, samples, orders, and customer communications.

Customer Visits & Market Intelligence

• Undertake regular customer visits to strengthen relationships and identify new business opportunities.
• Conduct market surveys and gather information on emerging trends, products, pricing, and competition.
• Prepare visit reports and actionable business recommendations.

Documentation & Reporting

• Prepare sales reports, business forecasts, customer presentations, and MIS reports.
• Maintain CRM6 and customer databases.
• Support preparation of tenders, bids, quotations, and technical submissions.

Preferred candidate profile

Qualifications

Education

• B.Tech / B.E. (Textiles, Apparel, Garment Technology, Textile Chemistry, Technical Textiles) or equivalent.
• MBA (Marketing / International Business) will be an added advantage.

Experience

Executive: 23 years of relevant experience.

Sr. Executive: 4–8 years of relevant experience.

Managerial roles may be offered to candidates who has better & relevant expertise in the field

Experience preferred in:

• Technical Garments
• Workwear & Uniforms
• Functional Fabrics
• Industrial Textiles
• Technical Textile Products
• Export Marketing / B2B Sales

Desired Competencies

• Strong communication and presentation skills.
• Good understanding of garment manufacturing and technical textile applications.
• Customer-oriented approach with strong relationship-building skills.
• Ability to coordinate across multiple departments.
• Commercial awareness and negotiation skills.
• Proficiency in MS Office, Excel, PowerPoint, and CRM systems.
• Self-driven, energetic, and willing to travel extensively.

Key Performance Indicators (KPIs)

• Number of new customer enquiries generated.
• Conversion of enquiries into business orders.
• Sample development and approval success rate.
• Customer visit frequency and engagement quality.
• On-time closure of customer requirements.
• Revenue generated from assigned accounts.
• Customer satisfaction and retention levels.
• Timely submission of reports and MIS.
• Contribution towards new product and market development initiatives.