Technical Services Engineer- Belgaum

Dtcc; India; Remote; INR 300,000 - 520,000; Full time

Job summary

Dtcc is seeking a technical support professional to assist customers via phone, email, or chat in India. The role focuses on troubleshooting software and system issues, creating knowledge base content, and working with cross-functional teams to drive process improvements.

The ideal candidate will engage in ongoing training to enhance technical skills and contribute to reporting on trends to senior management. This position emphasizes customer satisfaction and efficient issue resolution.

Qualifications

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues related to software applications and systems.
• Collaborate with cross-functional teams to identify and implement process improvements.
• Develop and maintain technical documentation and knowledge base articles.
• Participate in training and development programs to enhance technical skills and knowledge.
• Analyze and report on technical issues and trends to senior management.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues related to software applications and systems.
• Collaborate with cross-functional teams to identify and implement process improvements.
• Develop and maintain technical documentation and knowledge base articles.
• Participate in training and development programs to enhance technical skills and knowledge.
• Analyze and report on technical issues and trends to senior management.

Job description

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues related to software applications and systems.
• Collaborate with cross-functional teams to identify and implement process improvements.
• Develop and maintain technical documentation and knowledge base articles.
• Participate in training and development programs to enhance technical skills and knowledge.
• Analyze and report on technical issues and trends to senior management.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.