Technical Support Executive/ Customer Support Executive

Ecobillz Pvt. Ltd.; Belagavi District; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Supportive work environment

Opportunities for professional growth

Job summary

A leading technology firm in Belagavi, Karnataka, is seeking a Technical Support Executive to enhance client service in the Hospitality sector. Candidates should have a background in Information Technology or Computer Science with at least one year of enterprise technical support experience. Strong analytical, communication, and collaboration skills are essential. This role provides opportunities for professional growth and the chance to make a meaningful impact in an innovative work environment.

Qualifications

• 1+ years of experience in enterprise technical support.
• In-depth knowledge of the Hospitality industry.
• Experience in documenting knowledge in the form of tech notes.

Responsibilities

• Take ownership of customer issues and see problems through to resolution.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Document knowledge for future reference in knowledge base.

Skills

Problem-Solving Skills

Communication Skills

Team Collaboration

Analytical Skills

Education

BCA, Diploma in Computer Science, Bachelor’s degree in IT or Computer Science

Job description

Join our dynamic Support team as a Technical Support Executive in Belagavi, Karnataka, where you will play a pivotal role in delivering exceptional service to our clients in the Hospitality industry.

We are looking for a proactive individual with a background in Information Technology or Computer Science, coupled with at least one year of experience in enterprise technical support. Strong analytical skills, excellent communication abilities, and a collaborative mindset are essential for success in this role. In return, we offer a supportive work environment, opportunities for professional growth, and the chance to make a real impact in the Hospitality sector. Join us and be part of a team that values innovation and excellence!

Requirements

• Education: BCA, Diploma in Computer Science, Bachelor’s degree in Information Technology, Computer Science, or equivalent
• Experience: Proven 1+ years of working experience in enterprise technical support, IT support, or as a technical executive
• Industry Knowledge: In-depth knowledge of the Hospitality business
• Technical Skills: Familiarity with various systems, software, and hardware used in the Hospitality industry
• Problem‑Solving Skills: Strong analytical and troubleshooting abilities
• Communication Skills: Excellent client‑facing skills along with proficient written and verbal communication
• Team Collaboration: Ability to work effectively in a team‑oriented environment
• Documentation Skills: Experience in documenting knowledge in the form of tech notes and articles

Responsibilities

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers regarding their issues
• Ensure proper recording and closure of all issues in the system
• Prepare accurate and timely reports on resolved and unresolved issues
• Document knowledge in the form of knowledge base tech notes and articles for future reference
• Follow the Service Level Agreement (SLA) for issues with respect to their severity
• Collaborate with team members and contribute to ongoing IT projects