Technical Specialist - Service Management (SNO)

Microland; Bengaluru; On-site; INR 300,000 - 520,000; Full time

Job summary

Microland Bengaluru is seeking a Technical Support Specialist to assist customers via phone, email or chat. You will troubleshoot and resolve complex software issues and collaborate with cross-functional teams to improve processes.

You will also develop and maintain technical documentation and knowledge base articles, analyze customer feedback, and participate in training programs to enhance your skills and service quality.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues related to software applications.
• Collaborate with cross-functional teams to identify and implement process improvements.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and provide recommendations for improving service quality.
• Participate in training and development programs to enhance technical skills and knowledge.

Job description

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues related to software applications.
• Collaborate with cross-functional teams to identify and implement process improvements.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and provide recommendations for improving service quality.
• Participate in training and development programs to enhance technical skills and knowledge.