Technical Service Officer

Sherwin Williams Paints; Faridabad District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Sherwin Williams Paints in Faridabad, India is seeking a seasoned Technical Service Representative to support industrial coatings applications, troubleshoot on customer lines, and participate in product trials across liquid and powder chemistries.

The role requires 4–10 years of field experience, readiness to travel across the North region, and strong communication skills to coordinate with sales and manufacturing teams.

Qualifications

• 4 ~ 10 years of experience as a technical service representative, preferably in General Industrial segment.
• Should have product and application knowledge on different liquid & powder chemistries.
• Minimum 2 years of experience towards managing customer production line independently.
• Should be ready to travel in North region.

Responsibilities

• Mandatory Process Validations
• Complaint Handling & Troubleshooting
• Business Protection Against Competition
• Product Trials & Growth Initiatives
• Ongoing Customer & Commercial Support

Skills

Technical service

Paint applications

Customer liaison

Sales support

Problem solving

PC skills

Education

Bachelor's degree in science or related field

Job description

Responsibilities

• Mandatory Process Validations
  • CCT test panel preparations
• Complaint Handling & Troubleshooting
  • High-severity issues often extend beyond one week.
  • Certain critical cases require round-the-clock monitoring across shifts.
• Business Protection Against Competition
• Product Trials & Growth Initiatives
  • Ongoing and upcoming trials for alternate paint systems to protect existing business.
  • New business trials in progress or pipeline.
• Ongoing Customer & Commercial Support
  • Regular visits to monitor competitor activity and maintain relationships with key decision-makers.
  • Paint inventory management at customer sites and regional warehouse.
  • Payment follow-ups and commercial coordination

Experience requirements

• 4 ~ 10 years of experience as a technical service representative, preferably in General Industrial segment.
• Should have product and application knowledge on different liquid & powder chemistries.
• Minimum 2 years of experience towards managing customer production line independently.
• Should be ready to travel in North region

Educational requirements

• Bachelor s degree in science, Operations management or equivalent or higher education and experience.

Job location

• Faridabad

Skill requirements

• Utilizing industry and product (Liquid & Powder) applications concepts and procedures.
• Understanding of paint test methods, basic chemistry and their application methods.
• Applying expert principles and practices within an area or general principles and practices in multiple service areas.
• Providing technical guidance and advice to improve quality and efficiency.
• Working with line and management personnel.
• Communicating technical and operational concepts to facilitate sales.
• Providing technical customer service.
• Performing account management and sales activities.
• PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.