Technical Support

Fortleechiropractors; Mumbai; On-site; INR 420,000 - 640,000; Full time

Job summary

Fortleechiropractors in Mumbai is seeking a Technical Support professional to provide on-field support alongside the Sales team. You will accompany sales personnel, conduct product demonstrations, and troubleshoot application issues to ensure customers understand the benefits of industrial coating products.

The role requires 3–5 years in technical or application support, a degree in Chemicals/Paint Technology, and strong communication skills.

Qualifications

• Qualification: Diploma / Bachelor’s / Master’s degree in Chemicals, Chemistry, Paint Technology, or a related field.
• 3–5 years of experience in technical support or application support roles.
• Strong communication and interpersonal skills.
• Excellent problem-solving and critical thinking abilities.
• Ability to explain complex technical concepts in a clear and simple manner.
• Knowledge of industrial paint applications and surface preparation processes.
• Experience in handling customer complaints and maintaining long-term customer relationships.
• Strong planning, execution, and collaboration skills.
• Must be a local resident of Mumbai.
• Willingness for long-term commitment.

Responsibilities

• Accompany Sales personnel to customer sites to provide technical support and assistance.
• Handle customer queries and explain product features, applications, and benefits in detail.
• Conduct on-site product demonstrations and training sessions for customers.
• Troubleshoot and resolve technical issues related to product application and usage.
• Identify, analyze, and resolve common application defects occurring after product application.
• Collect customer feedback and share insights to improve product performance and customer satisfaction.
• Maintain detailed records of customer interactions and technical support activities.
• Coordinate with R&D and Quality Control teams to stay updated on product developments and improvements.
• Provide remote technical support through phone or email when on-site visits are not possible.
• Conduct regular follow-ups with customers to ensure continued satisfaction and resolve emerging issues.
• Assist in setting up and maintaining demonstration equipment and materials.
• Participate in technical workshops, seminars, and training programs to enhance product knowledge.

Skills

Communication skills

Problem solving

Interpersonal skills

Explain complex concepts

Planning

Collaboration

Education

Diploma/Bachelor/Master in Chemicals/Paint Technology

Job description

Overview

We are hiring a Technical Support professional to provide on-field technical assistance along with the Sales team. The role involves handling customer queries, conducting product demonstrations, resolving application-related issues, and ensuring customers clearly understand the functionality and benefits of industrial coating products.

Job Responsibilities

• Accompany Sales personnel to customer sites to provide technical support and assistance.
• Handle customer queries and explain product features, applications, and benefits in detail.
• Conduct on-site product demonstrations and training sessions for customers.
• Troubleshoot and resolve technical issues related to product application and usage.
• Identify, analyze, and resolve common application defects occurring after product application.
• Collect customer feedback and share insights to improve product performance and customer satisfaction.
• Maintain detailed records of customer interactions and technical support activities.
• Coordinate with R&D and Quality Control teams to stay updated on product developments and improvements.
• Provide remote technical support through phone or email when on-site visits are not possible.
• Conduct regular follow-ups with customers to ensure continued satisfaction and resolve emerging issues.
• Assist in setting up and maintaining demonstration equipment and materials.
• Participate in technical workshops, seminars, and training programs to enhance product knowledge.

Job Requirements

• Qualification: Diploma / Bachelor’s / Master’s degree in Chemicals, Chemistry, Paint Technology, or a related field.
• 3–5 years of experience in technical support or application support roles.
• Strong communication and interpersonal skills.
• Excellent problem-solving and critical thinking abilities.
• Ability to explain complex technical concepts in a clear and simple manner.
• Knowledge of industrial paint applications and surface preparation processes.
• Experience in handling customer complaints and maintaining long-term customer relationships.
• Strong planning, execution, and collaboration skills.
• Must be a local resident of Mumbai.
• Willingness for long-term commitment.

Location

Mumbai