Technical Service Manager

Litmus7; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Litmus7 is seeking an experienced professional with over 10 years in production operations or service management. The role demands strong technical understanding of Java microservices architecture and API management in a distributed eCommerce environment.

The candidate will be responsible for incident management, problem management, and operational governance, ensuring compliance with SOPs/runbooks.

Qualifications

• 10+ years of experience in production operations, service management, or technical operations.
• Experience supporting a custom-built eCommerce platform in a distributed environment.
• Strong understanding of observability and operational governance.

Responsibilities

• Manage incidents (P1/P2) and lead SWAT calls.
• Drive problem management and coordinate root cause analyses.
• Author SOPs/runbooks and ensure operational governance.

Skills

Incident management

Java microservices architecture

API management

Event streaming/messaging using Kafka

Azure Integration Services

Job description

• 10+ years of experience in production operations / service management / technical operations / SRE-adjacent roles in enterprise systems.
• Familiarity supporting a custom-built eCommerce platform in a distributed environment.
• Strong technical understanding of Java microservices architecture, API management, Event streaming/messaging using Kafka, Azure Integration Services (Logic Apps / Service Bus / Event Grid / etc.), ESB concepts (routing, transformation, orchestration, canonical models).
• Proven capability running:
• Incident management (P1/P2), SWAT calls, stakeholder comms.
• Problem management and driving RCAs to closure
• SOP/runbook authoring and operational governance.
• Strong understanding of observability and ops practices: