Application support,production support

DMart; Coimbatore; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

DMart is seeking an experienced professional to lead application/production support teams in Coimbatore. The role requires 6-9 years in production support with at least 2 years in leadership, strong Java or Golang troubleshooting, and expertise in SQL/No-SQL databases.

You will oversee deployments, incident management, RCA, and continuous improvement initiatives, while mentoring team members and coordinating with cross-functional stakeholders. Excellent communication and ownership are essential.

Qualifications

• 6-9 years of experience in Application/Production Support with at least 2 years of experience leading production support teams.
• Experience in handling a team as mandate skill.
• Strong understanding of Java or Golang applications for production troubleshooting and issue analysis.
• Strong expertise in SQL/No-SQL database troubleshooting.
• Good knowledge of Linux/Unix environments.
• Experience with REST APIs, Microservices, and distributed systems.
• Hands-on experience with monitoring and log analysis tools (Grafana, Kibana, Splunk, ELK, AppDynamics, Dynatrace, etc.).
• Experience with Jira, ServiceNow, or similar ticketing platforms.
• Strong understanding of Incident, Problem, Change, Release, and Major Incident Management.

Responsibilities

• Experience in production deployments, application/component upgrades, performance optimization, and operational improvement initiatives.
• Demonstrated ability to drive RCA, continuous improvement, automation, and proactive issue prevention.
• Strong team leadership, mentoring, stakeholder management, and cross-functional collaboration skills.
• Excellent communication, analytical, problem-solving, and decision-making abilities, with the ability to lead during critical production incidents.

Skills

Lead production teams

Team leadership

Java or Golang

SQL/No-SQL troubleshooting

Linux/Unix

REST APIs/Microservices

Monitoring/log analysis

Ticketing tools

Incident/Problem/Change mgmt

Production deployments/RCA

Tools

Grafana

Kibana

Splunk/ELK

AppDynamics/Dynatrace

Jira

ServiceNow

Docker

Kubernetes

CI/CD pipelines

Job description

Required Skills

• 6-9 years of experience in Application/Production Support with at least 2 years of experience leading production support teams.


• He /She should have experience in handling a team as mandate skill


• Strong understanding of Java or Golang applications for production troubleshooting and issue analysis.


• Strong expertise in SQ/No-SQL database troubleshooting.


• Good knowledge of Linux/Unix environments.


• Experience with REST APIs, Microservices, and distributed systems.


• Hands-on experience with monitoring and log analysis tools (Grafana, Kibana, Splunk, ELK, AppDynamics, Dynatrace, etc.).


• Experience with Jira, ServiceNow, or similar ticketing platforms.


• Strong understanding of Incident, Problem, Change, Release, and Major Incident Management.

Experience in production deployments, application/component upgrades, performance optimization, and operational improvement initiatives.

Demonstrated ability to drive RCA, continuous improvement, automation, and proactive issue prevention.

Strong team leadership, mentoring, stakeholder management, and cross-functional collaboration skills.

Excellent communication, analytical, problem-solving, and decision-making abilities, with the ability to lead during critical production incidents.

Strong sense of ownership and accountability for application availability, stability, and service quality.

• Excellent stakeholder management, communication, and leadership skills. Strong analytical and decision-making capabilities.

Good to Have

• Experience with Redis, Kafka, or messaging platforms.


• Exposure to Google Cloud Platform (GCP) or AWS.


• Experience with Docker, Kubernetes, and CI/CD pipelines.


• ITIL Foundation Certification.


• Experience supporting Retail, Supply Chain, Warehouse Management, or Enterprise Applications.