Technical Operations Manager (Software/IT)

EY; New Delhi; On-site; INR 2,400,000 - 4,200,000; Full time

Benefits offered by this job

EY policy on career growth

Job summary

EY is seeking a Lead for technical support operations to oversee 24x7 production systems, incident management, and continuous improvement. The role requires strong hands-on experience with modern architecture and cross-functional collaboration across development, infrastructure and security teams.

The candidate will drive CI/CD, automation, monitoring, and governance to ensure high availability, security, and performance of critical on-premises applications.

Qualifications

• Experience managing 24x7 production operations and incident response.
• Strong hands-on understanding of modern app architecture and development.

Responsibilities

• Lead development, maintenance, production support, and 24x7 technical operations.
• Provide technical leadership across Java/Spring, Angular/React, Kafka, Oracle/PostgreSQL, Linux/Windows.
• Drive incident, problem, change, bug and service-request management with SLA adherence.
• Lead root cause analysis (RCA) and implement permanent corrective actions.
• Oversee availability, performance, capacity, database ops, backup, replication, HA/DR readiness.
• Drive CI/CD, DevOps and automation to improve deployment quality.
• Establish proactive monitoring and observability using Grafana, Prometheus and FluentGrid.
• Ensure security, vulnerability remediation, access controls and audit compliance.
• Own operational KPIs, dashboards, service reviews and continuous improvement.
• Act as primary technical escalation point for support operations and coordinate cross-functional teams.
• Lead, mentor and manage technical teams for delivery excellence.

Skills

Leadership

Incident management

DevOps

24x7 operations

Java/Spring

Angular/React

Kafka

Oracle/PostgreSQL

Linux/Windows

CI/CD

Observability tools

Tools

Grafana

Prometheus

FluentGrid

Job description

Lead the technical support operations such as bug fixing, incident and problem management, and production support of on-premises critical application running 24x7, ensuring high availability, performance, security, reliability, and continuous improvement. The role requires strong hands-on understanding of modern application architecture and development, along with experience managing 24x7 production operations.

Key Responsibilities

• Lead application development, maintenance, production support, and 24x7 technical operations.
• Provide technical leadership across Java/Spring, Angular/React, Kafka, Oracle/PostgreSQL, Linux/Windows and related application technologies.
• Drive incident, problem, change, bug and service-request management, ensuring SLA adherence and timely resolution of critical production issues.
• Lead root cause analysis (RCA) and implementation of permanent corrective and preventive actions.
• Oversee all round application, database and system availability, performance, capacity, database operations, backup, replication, patching and HA/DR readiness.
• Drive CI/CD, DevOps and automation to improve deployment quality and reduce manual operational activities.
• Establish proactive monitoring and observability using tools such a Grafana, Prometheus and FluentGrid.
• Ensure security, vulnerability remediation, access controls, certificate management and audit compliance.
• Own operational KPIs, dashboards, service reviews and continuous improvement initiatives.
• Act as the primary technical escalation point for support operations and coordinate with client, development, infrastructure, database, security and other cross-functional teams.
• Lead, mentor and manage technical teams to ensure effective delivery and operational excellence.
• Proven experience managing business-critical applications and high-severity production incidents.
• Strong stakeholder, team leadership and technical problem-solving capabilities.