Senior Applications Support Specialist New

NetVerks Inc.; Pune District; Hybrid; INR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Hybrid working model

Job summary

NetVerks Inc. in Pune, India, is seeking a senior Reliability Engineer to lead major incident bridges, perform deep diagnostics, and drive rapid restoration with minimal business impact. You will own RCAs, apply SRE principles, tune JVM, influence architecture for fault tolerance, and ensure DR readiness.

Hybrid work model in a fast-paced, regulated environment. The role requires 7–12+ years in Application Reliability, production support, or platform operations, with strong Unix/Linux, Java and

Qualifications

• 7–12+ years in Application Reliability, Production Support, SRE, or platform operations.
• Bachelor’s degree in Computer Science/Engineering or equivalent.
• ITIL, cloud, or industry certifications preferred.
• Banking/financial domain experience preferred.

Responsibilities

• Lead major incident bridges and restore service with minimum business impact.
• Handle all L3 escalations, perform deep diagnostics across Java, JVM, middleware, OS, and infra.
• Own technical RCAs, drive long‑term and systemic remediation.
• Identify recurring failure patterns and risks.
• Apply SRE principles: SLIs/SLOs, error budgets, resilience patterns.
• Tune JVM parameters, analyze thread/heap dumps, and improve performance.
• Influence application architecture for fault tolerance, scalability, and recoverability.
• Validate DR readiness, failover behavior, and resilience testing outcomes.
• Provide technical approval and risk assessment for high‑risk changes.
• Enforce operational readiness for new apps and major releases.
• Ensure changes meet audit, compliance, and regulatory expectations.
• Build advanced automation using Shell/Python/PowerShell.
• Develop frameworks for health validation, automated recovery, and compliance checks.
• Define observability standards; optimize alerts and improve MTTR.
• Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.
• Act as a trusted technical advisor to stakeholders and leadership.

Skills

App architecture

Distributed systems

Middleware

JVM tuning

Unix/Linux

SRE monitoring

Observability tools

Education

Bachelor's degree in CS/Engineering

Tools

Splunk

AppDynamics

Dynatrace

ELK

Grafana

Prometheus

Job description

Lead major incident (MI) bridges and restore service with minimum business impact.

Key Responsibilities

Incident & Problem Management

• Lead major incident (MI) bridges and restore service with minimum business impact.


• Handle all L3 escalations, perform deep diagnostics across Java, JVM, middleware, OS, and infra.


• Own technical RCAs, drive long‑term and systemic remediation.


• Identify recurring failure patterns and risks.

Reliability Engineering

• Apply SRE principles: SLIs/SLOs, error budgets, resilience patterns.


• Tune JVM parameters, analyze thread/heap dumps, and improve performance.


• Influence application architecture for fault tolerance, scalability, and recoverability.


• Validate DR readiness, failover behavior, and resilience testing outcomes.

Change, Release & Risk

• Provide technical approval and risk assessment for high‑risk changes.


• Enforce operational readiness for new apps and major releases.


• Ensure changes meet audit, compliance, and regulatory expectations.

Automation, Monitoring & Observability

• Build advanced automation using Shell/Python/PowerShell.


• Develop frameworks for health validation, automated recovery, and compliance checks.


• Define observability standards; optimize alerts and improve MTTR.

Leadership & Mentorship

• Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.


• Act as a trusted technical advisor to stakeholders and leadership.

Skills & Qualifications

Technical (Mandatory)

• Strong knowledge of application architecture, distributed systems, and middleware.


• Java expertise: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning.


• .Net -- CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning.


• Strong Unix/Linux, networking basics, and advanced scripting (Shell/Python/PowerShell/VBS).


• Advanced SQL and understanding of databases; Autosys (or equivalent scheduler).


• Handson with observability tools: Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.

Reliability & Operations

• Major incident leadership, deep RCA, change/release readiness, DR & resilience engineering.


• Experience in regulated production environments.

Soft Skills

• Strong technical leadership and decision‑making.


• Clear communication during high‑pressure incidents.


• Ownership mindset and business awareness.

Experience & Education

• 7–12+ years in Application Reliability, Production Support, SRE, or platform operations.


• Bachelor’s degree in Computer Science/Engineering or equivalent.


• ITIL, cloud, or industry certifications (preferred).


• Banking/financial domain experience (preferred).

Working Conditions

• On‑call and after‑hours support as required.


• Fast‑paced environment with multiple priorities.


• Hybrid working model