Technical Service Manager

Litmus7 Systems Consulting Ltd; Ernakulam, Thiruvananthapuram, Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Litmus7 Systems Consulting Ltd in India is seeking senior operations professionals with a strong background in Java microservices, API management, and distributed eCommerce platforms. Candidates should be adept at incident handling, RCAs, and operational governance, with a solid grasp of observability, logs, metrics and dashboards.

Applicants should have extensive experience in SRE-adjacent roles, incident response, and stakeholder communication, and be comfortable with complex governance and

Qualifications

• 10+ years of experience in production operations / service management / technical operations / SRE-adjacent roles in enterprise systems.
• Familiarity supporting a custom-built eCommerce platform in a distributed environment.
• Strong technical understanding of Java microservices architecture, API management, Event streaming/messaging using Kafka, Azure Integration Services (Logic Apps / Service Bus / Event Grid / etc.), ESB concepts (routing, transformation, orchestration, canonical models).
• Proven capability running: Incident management (P1/P2), SWAT calls, stakeholder comms.
• Problem management and driving RCAs to closure; SOP/runbook authoring and operational governance.
• Strong understanding of observability and ops practices: Logs/metrics/traces, alerting hygiene, dashboards, error budgets.

Skills

Java microservices

API management

Kafka

Azure Integration Services

ESB concepts

Incident management

Root cause analysis

Observability

Tools

Azure Logic Apps

Azure Service Bus

Azure Event Grid

Job description

Qualifications

• 10+ years of experience in production operations / service management / technical operations / SRE-adjacent roles in enterprise systems.
• Familiarity supporting a custom-built eCommerce platform in a distributed environment.
• Strong technical understanding of Java microservices architecture, API management, Event streaming/messaging using Kafka, Azure Integration Services (Logic Apps / Service Bus / Event Grid / etc.), ESB concepts (routing, transformation, orchestration, canonical models).
• Proven capability running: Incident management (P1/P2), SWAT calls, stakeholder comms.
• Problem management and driving RCAs to closure; SOP/runbook authoring and operational governance.
• Strong understanding of observability and ops practices: Logs/metrics/traces, alerting hygiene, dashboards, error budgets.