Operations Specialist

BMW TechWorks India Private Limited; Pune District; On-site; INR 647,000 - 1,027,000; Full time

Job summary

BMW TechWorks India Private Limited seeks a proactive Operations & Support specialist to provide 2nd level support for the product and platform across on‑premises and AWS cloud environments. You will act as the primary operational contact for incidents escalated from service desk and 1st‑level teams, monitor health, alerts, jobs, interfaces, queues, and batch processes.

The role requires strong analytical and troubleshooting skills, ability to work in rotational shifts including extended

Qualifications

• Experience in application support, operations, incident management, or service operations.
• Ability to work effectively in rotational shifts and handle critical incidents under time pressure.
• Strong analytical and troubleshooting capabilities.
• Excellent communication and coordination skills.

Responsibilities

• Provide 2nd Level Support for the Product and platform across on-premises and AWS cloud environments.
• Act as the primary operational contact for incidents escalated from service desk and 1st-level support teams.
• Monitor application health, alerts, jobs, interfaces, queues, batch processing, and business-critical transactions.
• Perform incident analysis, troubleshooting, workaround identification, service restoration, and validation of successful recovery.
• Support shift-based operations including extended business hours, weekends, on-call, and major incident situations when required.
• Analyze logs, monitoring dashboards, application traces, database information, Kafka events, and interface errors.
• Coordinate with development, architecture, cloud, infrastructure, and business teams during incident resolution.
• Support problem management activities by identifying recurring issues and contributing to root-cause analysis.
• Execute operational procedures, runbooks, health checks, restart activities, and controlled recovery actions.
• Support releases, deployments, go-lives, hypercare activities, and operational readiness verification.
• Maintain operational documentation, knowledge articles, troubleshooting guides, and shift handover information.
• Provide proactive communication regarding incidents, risks, outages, and service degradations.
• Contribute to operational stabilization, automation, monitoring improvements, and service-quality initiatives.

Skills

Experience in application support

Rotational shifts handling

Analytical & troubleshooting

Communication & coordination

Tools

Ticketing ITSM

Monitoring & Observability

Oracle DB

PostgreSQL

REST/RESTful

Kafka

MQ

AWS CLF-C02

Kubernetes

Docker

Runbooks

Shift Handover

Release & Hypercare

Job description

• Provide 2nd Level Support for the Product and platform across on-premises and AWS cloud environments.


• Act as the primary operational contact for incidents escalated from service desk and 1st-level support teams.


• Monitor application health, alerts, jobs, interfaces, queues, batch processing, and business-critical transactions.


• Perform incident analysis, troubleshooting, workaround identification, service restoration, and validation of successful recovery.


• Support shift-based operations including extended business hours, weekends, on-call, and major incident situations when required.


• Analyze logs, monitoring dashboards, application traces, database information, Kafka events, and interface errors.


• Coordinate with development, architecture, cloud, infrastructure, and business teams during incident resolution.


• Support problem management activities by identifying recurring issues and contributing to root-cause analysis.


• Execute operational procedures, runbooks, health checks, restart activities, and controlled recovery actions.


• Support releases, deployments, go-lives, hypercare activities, and operational readiness verification.


• Maintain operational documentation, knowledge articles, troubleshooting guides, and shift handover information.


• Provide proactive communication regarding incidents, risks, outages, and service degradations.


• Contribute to operational stabilization, automation, monitoring improvements, and service-quality initiatives.

What should you bring along

Operations & Support

• Experience in application support, operations, incident management, or service operations.


• Ability to work effectively in rotational shifts and handle critical incidents under time pressure.


• Strong analytical and troubleshooting capabilities.


• Excellent communication and coordination skills.

Technical Background

• Understanding of enterprise Java applications and distributed system landscapes.


• Knowledge of Linux, application servers, databases, interfaces, and enterprise support processes.


• Basic understanding of cloud platforms, containerized environments, and observability concepts.


• Experience with incident, problem, change, and release management processes.


• Ability to interpret logs, monitoring alerts, dashboards, and service-health indicators.

Must have technical skill

• Ticketing Tools(like ITSM), Problem, Change and Major Incident Management.


• Monitoring and Observability.


• Oracle and PostgreSQL.


• Rest, SOAP, Kafka, MQ and interface monitoring.


• AWS Certified Cloud Practitioner (CLF-C02).


• Kubernetes and Docker fundamentals


• Operational Runbooks and Recovery Procedures


• Shift Operations and Handover Management


• Release and Hypercare Support.

Good to have technical skills

• Knowledge of vehicle ordering processes.


• Experience with business-critical ordering or sales applications.


• Experience in 24/7 operations environments.


• Experience supporting hybrid on-premises and cloud platforms.


• Experience with automation and scripting.