Technical Service Coordinator

Mobitech Wireless Solution Pvt Ltd.; Erode; On-site; INR 200,000 - 250,000; Full time

Benefits offered by this job

Provident Fund

ESI

Health Insurance

Job summary

Mobitech Wireless Solution Pvt Ltd is seeking a Technical Support Coordinator to provide phone-based technical support, attend customer calls, and resolve service queries. The role involves coordinating with senior technical teams to ensure issues are resolved within the stipulated time.

Freshers with ITI/Diploma/BE/BTech in Electrical/Electronics are welcome. Basic electrical knowledge is mandatory, and strong communication is required for effective customer interaction.

Qualifications

• ITI, Diploma, BE/BTech in Electrical / Electronics or related field.
• Basic electrical knowledge is mandatory.
• Freshers can apply.

Responsibilities

• Attend incoming customer phone calls professionally.
• Handle and resolve customer queries related to product/service issues.
• Coordinate with senior technical engineers for issue resolution.
• Ensure customer concerns are addressed within the assigned timeline.
• Maintain proper follow-up with customers until issue closure.
• Record and update customer interaction details.
• Provide clear guidance and support to customers over phone calls.
• Maintain good customer relationships through effective communication.

Skills

Phone communication

Patient query handling

Basic troubleshooting

Coordination & follow-up

Teamwork

Education

ITI / Diploma / BE / BTech in Electrical / Electronics

Job description

Job Summary

Mobitech Wireless Solution Pvt Ltd is looking for enthusiastic and customer-focused Technical Support Coordinator to provide phone-based technical support to customers. The role involves attending customer calls, resolving service-related queries, and coordinating with senior technical teams to ensure customer issues are resolved within the stipulated time.

Roles & Responsibilities

• Attend incoming customer phone calls professionally
• Handle and resolve customer queries related to product/service issues
• Coordinate with senior technical engineers for issue resolution
• Ensure customer concerns are addressed within the assigned timeline
• Maintain proper follow-up with customers until issue closure
• Record and update customer interaction details
• Provide clear guidance and support to customers over phone calls
• Maintain good customer relationships through effective communication

Eligibility Criteria

• ITI, Diploma, B.E/B. Tech in Electrical / Electronics / Related field
• Basic electrical knowledge is mandatory
• Freshers candidates can apply

Required Skills

• Good communication skills over phone calls
• Ability to handle customer queries patiently
• Basic technical troubleshooting knowledge
• Coordination and follow-up skills
• Ability to work in a team environment

Language Requirements

Candidates should have good professional communication skills in:

• Kannada - 1
• English - 1
• Telugu - 1
• Tamil - 1

Preferred Qualities

• Positive attitude and customer-friendly approach
• Quick learner with problem-solving mindset
• Good listening and communication ability

Benefits

• Provident Fund
• ESI
• Health Insurance

Salary Benefits

• 2 - 2.5 LPA for Freshers