Project Coordinator

Indovision Services Pvt. Ltd.; Bengaluru; Presencial; INR 400.000 - 650.000; Tempo integral

Resumo da vaga

Indovision Services Pvt. Ltd. in Bengaluru seeks a dedicated Service Engineer to be deployed at customer locations.

You will own end-to-end service delivery, provide on-site coordination for Fixed Line Data services, and act as the SPOC for all service and support activities. Responsibilities include incident management, troubleshooting per SLAs, coordinating with NOC and field teams, and supporting sales with requirements and solution discussions.

Qualificações

• Candidates should have strong customer-handling and communication skills.
• Basic MS Excel knowledge is expected.
• Solid understanding of incident and service management processes.
• Willingness to work independently at client locations.

Responsabilidades

• Act as SPOC for all service and support activities at the customer site.
• Provide on-site coordination for Fixed Line Data services (Internet Leased Line, MPLS, etc.).
• Ensure timely incident management and first-level troubleshooting per SLAs.
• Coordinate with internal teams (NOC, backend support, field teams) for issue resolution.
• Monitor network performance and ensure service uptime and quality delivery.
• Support sales teams in customer engagement, requirement gathering, and solution discussions.
• Assist in service provisioning, testing, and handover to the customer.
• Maintain documentation of tickets, service reports, and customer interactions.
• Drive customer satisfaction through proactive communication and regular updates.

Conhecimentos

Customer handling

Communication

Incident management

Service management

MS Excel

Independent work

Networking basics

Formação

B.E. / B. Tech / MCA

Descrição da vaga

Job highlights

• Qualification: B.E. / B. Tech/MCA

Shift

Day

6 days

15 days

Good-to-have

Basic exposure to sales coordination or customer relationship management, Coordination involving delivery of new business links., Networking concepts knowledge is an advantage., Key Competencies:, Customer-centric approach, Problem-solving and analytical skills, Ownership and accountability, Strong coordination and communication.

Job Discription

We are looking for a dedicated and customer-focused Service Engineer to be deployed as an implant at the customer location. The role involves end-to-end ownership of service delivery, technical support, and coordination for sales-related activities within the Fixed Line Data (FLD) business.

Act as a single point of contact (SPOC) for all service and support-related activities at the customer site

Provide on-site coordination for Fixed Line Data services (Internet Leased Line, MPLS, etc.)

Ensure timely incident management, First level troubleshooting, and resolution as per SLAs

Coordinate with internal teams (NOC, backend support, customer and field teams) for issue resolution

Monitor network performance and ensure service uptime and quality delivery

Support sales teams in customer engagement, requirement gathering, and solution discussions

Assist in service provisioning, testing, and handover to the customer

Maintain proper documentation of tickets, service reports, and customer interactions

Drive customer satisfaction by proactive communication and regular updates

Ensure adherence to deliverables and contractual commitments

Required Skills & Qualifications

Strong knowledge of

Basic understanding of routers, modems, and last-mile connectivity

Good understanding of incident and service management processes

Strong communication and customer-handling skills

Basic MS Excel skills

Ability to work independently at customer location

Preferred Skills

• o Basic exposure to sales coordination or customer relationship management
• o Coordination involving delivery of new business links.
• o Networking concepts knowledge is an advantage.