Technical Quality Executive

ROCKWOOL International A/S; Gujarat; On-site; INR 450,000 - 650,000; Full time

Job summary

ROCKWOOL International A/S in India seeks a field-oriented Technical Support Engineer to provide product application support and investigate complaints at customer sites. You will coordinate with Sales, Quality and Production, perform RCA/CAPA, monitor quality parameters, and drive continuous improvement across PAN India locations with travel.

You will work cross-functionally with Sales, Quality, and Production to resolve issues and ensure customer satisfaction while promoting best practices in

Qualifications

• Education: Diploma / Degree in Mechanical or Industrial Engineering.
• Experience: 3 to 5 years of relevant experience.
• Preferred industries: Insulation (Rockwool / Glass Wool), Ceramic, Glass.

Responsibilities

• Conduct site visits across PAN India and overseas for product application support and complaint investigation.
• Attend customer complaints along with Sales team and perform root cause analysis (RCA).
• Act as a link between Sales, Quality, Production and Customers.
• Assist in monitoring critical quality parameters (density, thickness, adhesion, etc.).
• Maintain records of site visits and prepare inspection reports, MOMs, and technical findings.
• Identify opportunities for product and process improvements based on field feedback.
• Support implementation of best practices across plants and sites.

Skills

Strong technical understanding of材料

Quality control and testing methods

Root cause analysis (RCA)

Effective communication and coord.

Willingness to travel extensively

Problem-solving and customer-focused

Education

Diploma or Degree in Mechanical or Industrial Engineering

Tools

MS Office

Job description

Key Responsibilities

• Customer & Site Support
  • Conduct site visits across PAN India and overseas (if required) for product application support and complaint investigation
  • Identify and resolve application-related issues at site
• Complaint Handling & RCA
  • Attend customer complaints along with Sales team
  • Perform root cause analysis (RCA) using structured methodologies
  • Provide corrective and preventive actions (CAPA) timely
  • Prepare and submit technical reports to internal and external stakeholders
• Technical Coordination
  • Act as a link between Sales, Quality, Production, and Customers
  • Gather technical feedback from customer sites and share insights for improvement
• Quality Support
  • Assist in monitoring critical quality parameters (density, thickness, adhesion, etc.)
  • Support audits (Complaint wise), inspections (3rd party), and documentation as required
  • Support ROPEX function when required
• Documentation & Reporting
  • Maintain records of site visits, complaint reports
  • Prepare detailed inspection reports, MOMs, and technical findings
  • Track closure of customer complaints and action points
• Continuous Improvement
  • Identify opportunities for product and process improvements based on field feedback
  • Support implementation of best practices across plants and sites

Qualifications

Education: Diploma / Degree in Mechanical or Industrial Engineering.

Experience: 3 to 5 years of relevant experience.

Preferred industries: Insulation (Rockwool / Glass Wool), Ceramic, Glass.

Skills

• Strong technical understanding of materials and applications
• Good knowledge of quality control and testing methods
• Ability to perform root cause analysis (RCA)
• Effective communication and coordination skills
• Willingness to travel extensively (PAN India & abroad)
• Problem-solving and customer-focused approach

Additional Requirements

• Ability to work in field conditions and customer sites
• Basic understanding of IMS standards (ISO 9001, ISO 14001, ISO 45001) is preferred
• Proficiency in report writing and MS Office tools

Key Performance Indicators (KPIs)

• Customer complaint closure time
• Effectiveness of RCA and CAPA
• Customer satisfaction feedback
• Quality improvement initiatives implemented