Customer Quality Executive

DrinkPrime; Bengaluru; On-site; INR 500,000 - 850,000; Full time

Job summary

DrinkPrime is seeking a Customer Quality Engineer to uphold product and process quality across manufacturing, with emphasis on in-process and inbound quality control. You will liaison between production, engineering, and customer-facing teams to resolve issues and drive continuous improvement on the shop floor, including injection molding and QA documentation.

You will use QC tools and Power BI dashboards to analyze data, manage CAPAs, perform RCA, and support NPD activities while ensuring

Qualifications

• Qualification in Mechanical/Industrial/Production engineering.
• Minimum 3 years of experience in Quality Assurance or Customer Quality roles.
• Experience in Water Purifier or Consumer Appliance industry preferred.
• Hands-on exposure to injection molding and shop floor QA activities advantageous.
• Proficient in English and Kannada communication.

Responsibilities

• Conduct in-process and inward quality inspections.
• Ensure consistent QA across operational activities.
• Analyze production line issues using QC tools and implement corrective actions.
• Monitor and reduce rework and rejection rates (PPM).
• Document non-conformances and ensure timely CAPAs.
• Perform Root Cause Analysis for both in-house and supplier components.
• Address customer quality concerns and track action plans.
• Implement QA standards and procedures on the shop floor.
• Support NPD activities including design validation and tooling assessments.
• Prepare and maintain quality documents (FMEA, Control Plan, PFD).
• Ensure accurate shop floor documentation for injection molding.

Skills

Analytical thinking

Problem solving

Cross-functional collaboration

Communication skills

Quality management

Education

Diploma / BE / B.Tech in Mechanical/Industrial/Production

Tools

Power BI

Job description

Summary

The Customer Quality Engineer plays a pivotal role in ensuring product and process quality across manufacturing operations, with a strong focus on in-process and inbound quality control. This position is critical in maintaining high standards of product reliability and customer satisfaction by proactively identifying, analysing, and resolving quality issues. The engineer will act as a key liaison between production, engineering, and customer-facing teams, driving continuous improvement through data-driven insights, root cause analysis, and effective cross-functional collaboration. With hands‑on involvement in injection molding processes and quality documentation, the role supports both operational excellence and new product development initiatives, ensuring compliance with QA standards and timely resolution of escalated issues.

Responsibilities

• Conduct in-process and inward quality inspections to ensure product and process compliance.


• Ensure consistent quality assurance across all operational activities.


• Analyse production line issues using QC tools and implement effective corrective actions.


• Monitor and reduce rework and rejection rates (PPM), driving continuous quality improvements.


• Document non-conformances and ensure timely execution of corrective and preventive actions (CAPA).


• Perform Root Cause Analysis (RCA) for both in-house and supplier-rejected components.


• Address customer quality concerns and track resolution of action plans.


• Implement and enforce QA standards and quality procedures on the shop floor.


• Support New Product Development (NPD) activities, including design validation and tooling assessments for DIY projects.


• Prepare and maintain key quality documents such as FMEA, Control Plan, and Process Flow Diagram (PFD).


• Ensure accurate and up-to-date shop floor documentation for injection molding processes.


• Track and verify daily escalated product-related cases and coordinate resolution with internal teams.


• Summarise daily quality performance and communicate updates to relevant stakeholders.


• Facilitate internal meetings to resolve quality issues and align cross‑functional teams.


• Conduct field visits as needed for issue investigation and customer support.


• Respond to and manage special escalations received via social media, Slack, WhatsApp, and other communication channels.


• Utilise Power BI dashboards to extract, analyse, and interpret quality-related data for decision-making.

Requirements

• Diploma / BE / B.Tech in Mechanical, Industrial, Production, or a related engineering discipline.


• Minimum 3 years of experience in Quality Assurance or Customer Quality roles.


• Proven experience in the Water Purifier or Consumer Appliance industry is preferred.


• Hands‑on exposure to injection molding processes and shop floor quality activities is advantageous.


• Strong communication skills in English and Kannada.


• Demonstrated ability to coordinate effectively with cross‑functional teams.


• Proficient in problem-solving, analytical thinking, and quality management tools.


• Familiarity with QA documentation standards and procedures.


• Experience with Power BI dashboards and data handling for quality reporting.

Preferred Background

• Prior experience in the Water Purifier or Consumer Appliance industry is highly valued.


• Direct involvement in injection molding processes and shop floor quality control is preferred.