Technical Program Manager (SAP, Enterprise IT Systems & Cybersecurity)

SPIRO; Pune District; On-site; INR 5,000,000 - 7,500,000; Full time

Job summary

SPIRO is seeking an experienced Technical Program Manager to lead end-to-end enterprise technology programs spanning SAP, IT systems, cybersecurity, APIs, and CX. The role requires coordinating with SAP consultants, architects, security teams, engineering, and leadership to deliver business value through technology while ensuring security and compliance.

You will own program roadmaps, governance, and delivery across multiple workstreams, balancing strategic goals with operational excellence to

Qualifications

• 10–15+ years in Technology Program Management.
• 5+ years leading SAP implementation programs.
• Experience managing enterprise IT transformation initiatives.
• Experience in cybersecurity governance and compliance programs.
• Experience managing cross-functional global teams.
• Experience in Agile, Waterfall, and Hybrid delivery models.

Responsibilities

• Own multiple enterprise technology programs across SAP, IT applications, cybersecurity, APIs, and CX.
• Define program roadmaps, milestones, budgets, and delivery plans.
• Lead SAP implementation and enhancement programs (S/4HANA, ECC, FICO, MM, SD, PP, PM, QM, SuccessFactors, BTP).
• Coordinate cybersecurity initiatives across the organization (ISO 27001, SOC2, NIST, IAM, vulnerability management).
• Drive CX improvements through automation, API performance, and improved onboarding and support processes.

Skills

Strong Program Management

IT Infrastructure knowledge

Cybersecurity governance

Budget management

Analytical thinking

Problem-solving

Education

Bachelor's degree in Computer Science/IT/Engineering

Master's degree preferred

Tools

ServiceNow

Jira

Confluence

Power BI

Microsoft 365

Job description

Job Description – Technical Program Manager (SAP, Enterprise IT Systems & Cybersecurity)

Position

Technical Program Manager – SAP, Enterprise IT Systems & Cybersecurity

Reports To:

Head of Enterprise/ Director

Role Summary

We are seeking an experienced Technical Program Manager to lead cross-functional enterprise technology programs across SAP, Enterprise IT Systems, Cybersecurity, Digital Platforms, APIs, and Customer Experience (CX).

The role will own end-to-end program delivery—from strategy, planning, governance, execution, deployment, stakeholder management, and operational excellence—ensuring business value is delivered through technology while maintaining security, compliance, and customer experience.

This position requires someone who can work equally well with Business Leaders, SAP Consultants, Enterprise Architects, Cybersecurity teams, Software Engineering, Infrastructure, Customer Support, and Executive Leadership.

Key Responsibilities

1. Program Management

• Own multiple enterprise technology programs simultaneously.
• Define program roadmap, milestones, deliverables, budgets, and timelines.
• Develop integrated project plans across SAP, IT applications, Cybersecurity, APIs, CRM, and Digital platforms.
• Drive weekly governance meetings with all stakeholders.
• Manage dependencies across technology teams.
• Escalate risks and blockers proactively.
• Ensure timely delivery within scope, schedule, and budget.

2. SAP Program Management

Lead SAP implementation and enhancement programs including

• SAP S/4 HANA
• SAP ECC
• SAP FICO
• SAP MM
• SAP SD
• SAP PP
• SAP PM
• SAP QM
• SAP SuccessFactors
• SAP BTP Integration

Responsibilities include

• Business requirement gathering
• Functional workshops
• Integration planning
• SIT/UAT planning
• Cutover planning
• SAP release governance
• Change Request management
• SAP transport approvals

Manage enterprise applications such as

• CRM
• ERP
• PLM
• HRMS
• Service Management
• Ticketing Systems
• Identity Management
• Document Management
• API Gateway
• Middleware Platforms

Responsibilities

• System integration
• Application modernization
• Business process automation
• SLA tracking
• System performance review

4. Cybersecurity Program Management

Coordinate cybersecurity initiatives across the organization.

Programs include

• Vulnerability Management
• Penetration Testing
• Security Audits
• ISO 27001
• SOC2
• NIST
• IAM
• Network Security
• Security Incident Management
• Disaster Recovery
• Business Continuity

Responsibilities

• Track remediation actions
• Review security risks
• Coordinate security assessments
• Manage security compliance
• Drive cyber awareness programs

5. Customer Experience (CX)

Act as technology representative for improving customer experience.

Responsibilities

• Reduce customer issues through automation
• Improve service response time
• Lead Voice of Customer initiatives
• Drive API performance improvements
• Improve customer onboarding experience
• Enhance support processes
• Measure Customer Satisfaction (CSAT)
• Improve Net Promoter Score (NPS)

Day-to-Day Activities

Daily

• Track SAP implementation progress
• Monitor production issues
• Review cybersecurity incidents
• Attend stand-up meetings
• Review risks and blockers
• Support business escalations
• Review customer-impacting issues
• Track action items
• Update leadership dashboards
• Review milestone completion
• Risk review with leadership
• Resource planning
• Capacity planning
• Review release readiness
• Conduct customer experience review
• Review SLA performance
• Executive reporting

Monthly

• Program health assessment
• Budget review
• Executive presentations
• Audit compliance review
• Security maturity review
• Lessons Learned workshop

Program Governance

Responsible for

• RAID Log
• Executive Status Reports
• Steering Committee
• Change Control Board
• Resource Planning
• Scope Management
• Executive Communication

Stakeholder Management

Work closely with

• CTO, Product Managers
• Business Heads (Customer Head, IT Head , Cybersecurity Head)
• SAP Functional Teams, SAP Technical Teams
• Infrastructure Teams
• Security Engineers
• Customer Success Teams

Technical Knowledge

SAP

• SAP S/4 HANA
• SAP ECC
• SAP SD
• SAP MM
• SAP FICO
• SAP PP
• SAP PM
• SAP QM
• SAP SuccessFactors
• SAP BTP

Enterprise Applications

• CRM
• PLM
• ServiceNow
• Jira
• Confluence
• Power BI
• Microsoft 365

Integration

• REST APIs
• SOAP
• Middleware
• SAP PI/PO
• SAP CPI
• API Gateway

Cloud

• AWS
• Google Cloud

Cybersecurity

• ISO 27001
• SOC2
• NIST
• IAM
• SIEM
• Vulnerability Management
• Security Monitoring

Required Skills

• Strong Program Management
• IT Infrastructure knowledge
• Cybersecurity governance
• Budget management
• Analytical thinking
• Problem-solving capability

Experience

• 10–15+ years in Technology Program Management
• 5+ years leading SAP implementation programs
• Experience managing enterprise IT transformation initiatives
• Experience in cybersecurity governance and compliance programs
• Experience managing cross-functional global teams
• Experience in Agile, Waterfall, and Hybrid delivery models
• Experience working with executive leadership and steering committees

Education & Certifications

Education

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's preferred).

Preferred Certifications

• SAP Certification (preferred)
• ITIL Foundation, CISSP, CISM, or ISO 27001 Lead Implementer (preferred)