Technical Program Manager (Retail, E-commerce Domain)

GSPANN; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

GSPANN Technologies, Inc. is seeking a Senior Program Manager in Bengaluru to lead complex cross-functional initiatives across Commerce & Transactions platforms.

You will work with Product, Engineering, Architecture, and Operations to define strategy, scope, and execution plans for large-scale programs that deliver measurable business value. You will manage integrated program plans across multiple teams, drive governance and risk management, and ensure alignment with milestones and objectives

Qualifications

• PMP, SAFe, Scrum Master, or equivalent program management certification.
• Experience in retail, eCommerce, omnichannel, supply chain, or digital commerce organizations.
• Knowledge of commerce ecosystems: checkout, payments, post-purchase journeys, order orchestration, fulfillment, returns, and customer experience platforms.
• Experience supporting global technology organizations and large-scale enterprise transformation initiatives.
• Ability to operate effectively in ambiguous, fast-paced environments while influencing outcomes across multiple organizations and leadership levels.

Responsibilities

• Lead cross-functional technical programs across Commerce & Transactions platforms with measurable outcomes for delivery, scalability, reliability, security, performance, operational readiness, and business value.
• Partner with Product, Engineering, Architecture, and Operations teams to define strategy, scope, and execution approaches for large-scale initiatives.
• Develop and manage integrated program plans across multiple engineering teams, platforms, and services with aligned milestones and objectives.
• Drive delivery through governance, architecture reviews, decision frameworks, quality gates, and proactive issue resolution.
• Identify and mitigate technical risks, architectural dependencies, platform constraints, technical debt, security concerns, and scalability gaps.

Skills

Cross-functional leadership

Program management

Stakeholder management

Risk management

Education

PMP/SAFe/Scrum Master certification

Job description

Role & responsibilities

• Lead complex, cross-functional technical programs across Commerce & Transactions platforms, establishing measurable outcomes for delivery, scalability, reliability, security, performance, operational readiness, and business value.
• Partner with Product, Engineering, Architecture, and Operations teams to define program strategy, scope, delivery plans, and execution approaches for large-scale initiatives.
• Develop and manage integrated program plans across multiple engineering teams, platforms, and services, ensuring alignment on milestones, dependencies, and business objectives.
• Drive delivery execution through effective technical governance, clear accountability, architecture and security reviews, decision and escalation frameworks, quality gates, and proactive issue resolution.
• Identify, assess, and mitigate technical risks, architectural dependencies, platform constraints, technical debt, reliability and resilience gaps, security concerns, and scalability limitations to ensure predictable program outcomes.
• Translate complex technical concepts, trade-offs, and constraints into clear business impacts, enabling informed decision-making at all levels of the organization.
• Facilitate alignment across architects, engineers, product leaders, and executive stakeholders to drive clarity, prioritization, and successful program delivery.
• Partner closely with engineering and architecture leaders to validate technical approaches, challenge assumptions, and ensure strategic enabling work is appropriately prioritized.
• Lead multi-system integration efforts by coordinating API and data-contract alignment, end-to-end testing, performance and security validation, deployment and rollback readiness, production observability, operational handoffs, and post-launch stabilization.
• Drive resolution of cross-team dependencies, competing priorities, and delivery conflicts while balancing business objectives, technical quality, and organizational constraints.
• Provide clear, concise, and technically grounded updates to senior leadership, communicating program health, delivery and reliability metrics, risks, key decisions, architectural trade-offs, and business impacts.
• Influence investment decisions related to platforms, tooling, infrastructure, and technical modernization initiatives that support long-term business growth and operational excellence.
• Champion continuous improvement in technical program management practices, governance, planning, and execution across the organization

Preferred candidate profile

• Experience within retail, eCommerce, omnichannel, supply chain, or digital commerce organizations.
• Knowledge of commerce ecosystems including checkout, payments, post-purchase journeys, order orchestration, fulfillment, returns, and customer experience platforms.
• Experience supporting global technology organizations and large-scale enterprise transformation initiatives.
• PMP, SAFe, Scrum Master, or equivalent program management certification.
• Ability to operate effectively in ambiguous, fast-paced environments while influencing outcomes across multiple organizations and leadership levels.