Technical Lead - Technical Operations

Comviva; Tauru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Comviva is seeking a motivated L2 Production Support Engineer to monitor and troubleshoot VAS platforms such as SMSC and USSD. The role involves managing production incidents, performing RCA, and driving preventive actions to ensure service reliability.

You will work with Engineering, Product, and Customer Support teams to deploy changes and resolve issues promptly. The position requires Linux server administration, experience with scripting (Python/Bash/PowerShell), and basic database skills in

Qualifications

• L2 production support experience
• Experience with VAS platforms (SMSC, USSD)
• Linux server administration and troubleshooting
• Scripting in Python/Bash/PowerShell (basic to intermediate)
• Database basics (MySQL, Oracle)
• Incident management and RCA skills
• Understanding of GSM network elements

Responsibilities

• Monitor, troubleshoot, and provide L2 support for VAS platforms (SMSC/USSD).
• Manage incidents, perform impact assessment, lead bridge calls, ensure SLAs.
• Conduct RCA and implement preventive actions.
• Administer Linux servers and troubleshoot OS issues.
• Develop basic automation scripts to improve operations.
• Monitor application health and service availability; identify risks.
• Coordinate with Engineering, Product, and Support for deployments and changes.
• Support software upgrades, patches, and releases with minimal business impact.

Job description

Key Accountabilities

• Monitor, troubleshoot, and provide L2 support for Value Added Services (VAS) platforms, primarily SMSC and USSD.
• Manage production incidents, perform impact assessment, lead incident bridge calls, and ensure timely resolution within defined SLAs.
• Conduct Root Cause Analysis (RCA) for critical incidents and drive preventive and corrective actions.
• Perform system administration and troubleshooting on Linux servers.
• Develop and execute basic to intermediate automation scripts using Python, Bash, or PowerShell to improve operational efficiency.
• Execute basic database administration and troubleshooting activities on MySQL and Oracle databases.
• Monitor application health, system performance, and service availability while proactively identifying potential risks.
• Collaborate with Engineering, Product, and Customer Support teams for issue resolution, deployments, and change management activities.
• Support software upgrades, patch deployments, and production releases while ensuring minimal business impact.
• Maintain operational documentation, incident reports, and knowledge base articles.
• Ensure adherence to ITIL processes, operational governance, and customer SLAs.
• Demonstrate a basic understanding of GSM network elements and their interaction with telecom applications.
• Possess working knowledge of Operating System Virtualization concepts to support virtualized environments.

• Monitor, troubleshoot, and provide L2 support for Value Added Services (VAS) platforms, primarily SMSC and USSD.
• Manage production incidents, perform impact assessment, lead incident bridge calls, and ensure timely resolution within defined SLAs.
• Conduct Root Cause Analysis (RCA) for critical incidents and drive preventive and corrective actions.
• Perform system administration and troubleshooting on Linux servers.
• Develop and execute basic to intermediate automation scripts using Python, Bash, or PowerShell to improve operational efficiency.
• Execute basic database administration and troubleshooting activities on MySQL and Oracle databases.
• Monitor application health, system performance, and service availability while proactively identifying potential risks.
• Collaborate with Engineering, Product, and Customer Support teams for issue resolution, deployments, and change management activities.
• Support software upgrades, patch deployments, and production releases while ensuring minimal business impact.
• Maintain operational documentation, incident reports, and knowledge base articles.
• Ensure adherence to ITIL processes, operational governance, and customer SLAs.
• Demonstrate a basic understanding of GSM network elements and their interaction with telecom applications.
• Possess working knowledge of Operating System Virtualization concepts to support virtualized environments.

Required Skills

Technical Skills

• VAS Platforms: SMSC, USSD
• Operating Systems: Linux
• Incident Management: Incident handling, Root Cause Analysis (RCA), Production support
• Scripting: Python, Bash, PowerShell (Basic to Intermediate)
• Databases: MySQL, Oracle (Basic to Intermediate)
• Telecom: Basic knowledge of GSM architecture and network elements
• Virtualization: Basic understanding of OS virtualization technologies