Technical Engineer

Comviva; Dadri; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Comviva is seeking a skilled Application Support Professional to provide ongoing support for Mobile Money, e-Wallet, and related digital payment services. The role focuses on incident resolution, RCA, and ensuring service levels are met across production systems.

You will monitor, troubleshoot, and coordinate fixes, work with cross-functional teams, and participate in planned maintenance and releases to maintain system stability and performance.

Qualifications

• Experience in application and production support for digital payments.
• Strong knowledge of Oracle Database and PostgreSQL.
• Proficient in incident, problem, and SLA-based support processes.

Responsibilities

• Provide application and production support for Mobile Money and related platforms.
• Monitor, troubleshoot, and resolve issues within defined SLAs.
• Categorize, track, update, and close incidents and service requests.
• Perform RCA and prepare 5-Why reports for recurring issues.
• Apply patches and fixes to address customer requirements.
• Create and maintain MOP documents and activity reports.
• Collaborate with cross-functional teams for stability and performance.
• Support planned maintenance, deployments, and upgrades.
• Monitor health using NMS and monitoring tools.
• Participate in 24x7 support operations and major incidents.
• Communicate effectively with customers, vendors, and teams.

Skills

Mobile Money

E-wallet

Prepaid Recharge

Credit Card

Application support

Production support

Oracle DB

PostgreSQL

Linux

Tomcat

Nagios

Excel

Stakeholder mgmt

Communication skills

Tools

JDK/JRE

Tomcat

Nagios

Ticketing systems

Job description

Key Responsibilities

• Provide application and production support for Mobile Money, e-Wallet, Prepaid Recharge, Credit Card Payment, and related digital payment platforms.
• Monitor, troubleshoot, and resolve application, database, network, and infrastructure issues within defined SLAs.
• Ensure timely categorization, tracking, updates, and closure of incidents, service requests, and problem tickets.
• Perform root cause analysis (RCA) and prepare detailed 5-Why RCA reports for recurring and critical issues.
• Implement configuration changes, patches, and fixes to address customer requirements and production issues.
• Create and maintain operational documentation, Method of Procedure (MOP) documents, and activity reports.
• Collaborate with cross-functional teams to ensure system stability, availability, and performance.
• Support planned maintenance activities, deployments, upgrades, and release implementations.
• Monitor application and infrastructure health using NMS and monitoring tools.
• Participate in 24x7 support operations and major incident management activities.
• Work closely with customers, vendors, and internal teams to ensure effective communication and issue resolution.

Mandatory Skills

• Knowledge of Mobile Money, e-Wallet, Prepaid Recharge, Credit Card Payment, or similar digital payment solutions.
• Hands-on experience in application support and production support environments.
• Strong knowledge of Oracle Database (PL/SQL and Administration), PostgreSQL, JDK/JRE, Linux (RHEL/OEL), and Tomcat or other web application servers.
• Good understanding of operating systems, applications, networking concepts, and interface troubleshooting.
• Experience in incident management, problem management, and SLA-based support processes.
• Ability to perform root cause analysis and prepare structured RCA documentation.
• Familiarity with hardware components such as servers, storage systems, switches, and load balancers.
• Experience working with monitoring tools such as Nagios and ticketing systems.
• Strong working knowledge of Microsoft Excel and operational reporting.
• Excellent verbal and written communication skills.
• Strong coordination, stakeholder management, and teamwork abilities.
• Ability to work independently with minimal supervision in a fast-paced technical environment.
• Positive, flexible, and customer-focused attitude with willingness to work in 24x7 support operations.

Desirable Skills

• Knowledge of messaging platforms such as Apache Kafka and RabbitMQ.
• Understanding of Microservices Architecture and distributed systems.
• Experience with Business Intelligence platforms such as Pentaho.
• Familiarity with cloud platforms such as AWS and Microsoft Azure.
• CCNA, RHCE, or equivalent industry certifications.
• Experience supporting enterprise applications in highly available and mission-critical environments.
• Exposure to release management, patch management, and infrastructure operations.