Business Process Management Senior Analyst

Digile; Bengaluru Urban; On-site; INR 600,000 - 900,000; Full time

Job summary

Digile in Bengaluru is seeking a detail‑oriented operations associate to manage telecom inventory, invoicing, data quality, reporting and system support for US‑based clients.

You will coordinate with clients, vendors and internal teams, maintain documentation, run reports, and drive process improvements while ensuring high service standards.

Responsibilities

• Maintain and reconcile telecom inventory accuracy across all global providers
• Update fulfillment information and manage roaming/suspensions/transfers
• Maintain proper documentation for all internal processes and inventory records
• Review and interpret order requests for mobile devices, plans, and accessories
• Gather critical order information: shipping tracking numbers, device details, activation status
• Coordinate with clients, partners, and vendors to validate pricing and resolve discrepancies
• Monitor client invoices to ensure all expected invoices are received and loaded into expense management tools
• Allocate client charges to appropriate cost centers and General Ledger (GL) codes
• Resolve invoicing/billing issues with telecom carriers
• Download CSV invoices from vendor portals and process for telco billing
• Handle invoice follow-ups: APAC approvers, unpaid invoices, missing vendor invoices
• Maintain data on SaaS platform as per platform and client requirements
• Perform regular data checks and analysis to ensure data quality
• Flag data anomalies and risks to relevant stakeholders
• Assemble and analyze large complex data sets for processing
• Perform quality checks to ensure accuracy of work completed and reported
• Create and maintain weekly and monthly operational reports
• Generate reports on demand for stakeholders
• Document new processes and custom client requests
• Maintain daily trackers in Excel and work queue management
• Act as main point of contact (MPOC) for US-based customers
• Participate in meetings and conference calls to facilitate communications
• Direct vendor communication, SLA monitoring, and escalation for outages/delays
• Communicate effectively with shipping carriers, vendors, and internal departments
• Maintain highest quality customer service standards
• Role assignment to users (system access, permissions)
• Handle employee tickets and SIM/device activation issues
• Raise application issues with Prod Support L2/L3 (escalation handling)
• Act on behalf of admin with approval for policy exceptions
• Identify and resolve issues proactively
• Show initiative to improve processes by putting forth creative ideas
• Work with cross-functional teams to develop and enforce clear processes
• Train new and existing team members on processes

Job description

• Maintain and reconcile telecom inventory accuracy across all global providers
• Update fulfillment information and manage roaming/suspensions/transfers
• Maintain proper documentation for all internal processes and inventory records
• Review and interpret order requests for mobile devices, plans, and accessories
• Gather critical order information: shipping tracking numbers, device details, activation status
• Coordinate with clients, partners, and vendors to validate pricing and resolve discrepancies

3. Invoice Processing & Financial Operations

• Monitor client invoices to ensure all expected invoices are received and loaded into expense management tools
• Allocate client charges to appropriate cost centers and General Ledger (GL) codes
• Resolve invoicing/billing issues with telecom carriers
• Download CSV invoices from vendor portals and process for telco billing
• Handle invoice follow-ups: APAC approvers, unpaid invoices, missing vendor invoices

4. Data Operations & Quality Assurance

• Maintain data on SaaS platform as per platform and client requirements
• Perform regular data checks and analysis to ensure data quality
• Flag data anomalies and risks to relevant stakeholders
• Assemble and analyze large complex data sets for processing
• Perform quality checks to ensure accuracy of work completed and reported

5. Reporting & Documentation

• Create and maintain weekly and monthly operational reports
• Generate reports on demand for stakeholders
• Document new processes and custom client requests
• Maintain daily trackers in Excel and work queue management
• Act as main point of contact (MPOC) for US-based customers
• Participate in meetings and conference calls to facilitate communications
• Direct vendor communication, SLA monitoring, and escalation for outages/delays
• Communicate effectively with shipping carriers, vendors, and internal departments
• Maintain highest quality customer service standards

7. System Administration & Support

• Role assignment to users (system access, permissions)
• Handle employee tickets and SIM/device activation issues
• Raise application issues with Prod Support L2/L3 (escalation handling)
• Act on behalf of admin with approval for policy exceptions

8. Process Improvement

• Identify and resolve issues proactively
• Show initiative to improve processes by putting forth creative ideas
• Work with cross-functional teams to develop and enforce clear processes
• Train new and existing team members on processes