Sr Engineer- Technical Operations

Comviva Technology; Gurugram District; On-site; INR 420,000 - 700,000; Full time

Job summary

Comviva Technology is seeking an Application Support professional to provide day-to-day operational support for high-volume applications and to diagnose and resolve faults within agreed service levels.

The role involves supporting application upgrades, participating in UAT, and coordinating with development teams throughout the SDLC. Candidates should have 1 year of DO support experience and strong English communication skills.

Qualifications

• Relevant tertiary qualification in Information Technology or Computer Science.
• Minimum 1 year of Development Operations Support experience, ideally including client-site exposure.
• Excellent English communication and customer service orientation.

Responsibilities

• Provide day-to-day operational support for specialised high-volume / high-value applications.
• Diagnose and resolve technical faults within agreed service levels.
• Support and enable application upgrades and releases.
• Apply structured incident, problem, and change management practices.
• Participate in User Acceptance Testing activities.
• Work within the SDLC, coordinating with development and release teams.
• Maintain customer satisfaction through clear, timely communication.
• Liaise with suppliers and employees at all levels of the organisation.
• Operate effectively on client sites where required.

Skills

Unix/Linux

SDLC understanding

Incident/change management

UAT experience

Education

Bachelor's degree in Information Technology or Computer Science

Job description

Key Responsibilities

• Application Support

Application Support

• Provide day-to-day operational support for specialised high-volume / high-value applications.
• Diagnose and resolve technical faults within agreed service levels.
• Support and enable application upgrades and releases.

Process Discipline

• Apply structured incident, problem, and change management practices.
• Participate in User Acceptance Testing activities.
• Work within the SDLC, coordinating with development and release teams.

Customer Stakeholder Engagement

• Maintain customer satisfaction through clear, timely communication.
• Liaise with suppliers and employees at all levels of the organisation.
• Operate effectively on client sites where required.

Required Skills

Technical - Essential

• Strong working knowledge of Unix or Linux server platforms.
• Understanding of the Software Development Lifecycle (SDLC).
• Experience applying disciplined IT incident, problem, and change management.
• Previous experience in User Acceptance Testing.

Technical - Desirable

• Industry experience in Telco or CRM/marketing environments.

Professional / Behavioural - Essential

• Excellent customer service focus and orientation.
• Ability to deal effectively with suppliers and employees at all levels.
• Proactive with a strong work ethic.
• Proven ability to work on own initiative and prioritise workload effectively.
• Effective team working skills with a can-do attitude.
• Excellent English communication skills, both verbal and written.
• Ability to manage conflict effectively, internally and externally.
• Ability to work in a fast-paced environment.
• Logical approach and strong problem-solving ability.
• Comfortable working with ambiguity and still delivering results.

Qualifications

• Relevant tertiary qualification in Information Technology or Computer Science.
• Minimum 1 year of Development Operations Support experience, ideally including client-site exposure.