Technical Lead

Cortex Consultants LLC; India; On-site; INR 1,938,796 - 2,322,294; Full time

Job summary

A consulting firm is seeking an experienced ServiceNow Technical Lead to guide the development and configuration of ServiceNow modules. This role requires a minimum of 6 years of ServiceNow experience, alongside strong technical leadership skills. You will mentor a team, oversee solution architecture, and work on integrations and performance optimization. Excellent communication skills and a deep knowledge of ServiceNow development practices are essential. The position is based in India and offers a collaborative work environment.

Qualifications

• 6+ years of experience with ServiceNow, with 8-10 years total technical experience.
• Strong knowledge of ServiceNow modules like ITSM and ITOM.
• Experience leading technical teams and projects.

Responsibilities

• Lead technical design and configuration of ServiceNow modules.
• Mentor the ServiceNow team in best practices and quality assurance.
• Oversee solution architecture and integrations.

Skills

ServiceNow development

JavaScript

Excellent communication

Mentoring

Client-facing abilities

Configuration and customization

Tools

ServiceNow

REST/SOAP

MID Servers

API management

Job description

Job Information

• Position: ServiceNow Technical Lead
• Req ID: 713005
• Experience: 6+ years, Tech Lead (8-10 Yrs)
• Working Mode: WFO
• Locations: Pune, Bangalore, Hyderabad
• Duration: 6 months
• Budget: Less than 2016 USD / month

Responsibilities

• Lead technical design, configuration, and customization of ServiceNow modules.
• Mentor and guide the ServiceNow team in best practices, coding standards, and quality assurance.
• Oversee solution architecture, integrations, and performance optimization.
• Deep knowledge of ServiceNow development (JavaScript, Flow Designer, Business Rules, Script Includes, UI Policies, Client Scripts).
• Experience with key ServiceNow modules such as ITSM, ITOM, Integrations.
• Familiarity with REST/SOAP integrations, MID Servers, and API management.
• Excellent communication, interpersonal, and client-facing abilities.
• Oversee platform administration tasks, upgrades, and patching.
• Troubleshoot complex technical issues and provide expert-level support when escalations occur.