Manager - ServiceNow Technical Development

RTX Corporate; Bengaluru; Hybrid; INR 1,500,000 - 2,500,000; Full time

Job summary

RTX Corporate is seeking a ServiceNow Technical Lead to design, develop, and maintain applications on the ServiceNow platform in Bangalore. This hybrid role involves collaborating with teams to ensure the platform's reliability and scalability.

The ideal candidate has over 10 years of experience in ServiceNow solutions, proficiency in scripting languages, and strong analytical skills. Relevant certifications like CSA or CAD are preferred.

Qualifications

• 10+ years of hands-on experience in ServiceNow solutions.
• Minimum 2+ years supporting the ServiceNow platform.
• Advanced Proficiency in scripting languages used within ServiceNow.

Responsibilities

• Design, develop, and maintain applications on the ServiceNow platform.
• Collaborate with cross-functional teams to understand business needs.
• Ensure platform reliability, performance, and scalability.

Skills

ServiceNow solutions delivery

Technical team leadership

Scripting languages (JavaScript, GlideScript, Angular JS)

Analytical thinking

REST/SOAP integrations

Education

Bachelor’s degree in Computer Science

Tools

ServiceNow platform

Flow Designer

Virtual Agent

Job description

Job Description

What You Will Do

The ServiceNow Technical lead will design, develop, and maintain applications and workflows on the ServiceNow platform. This role involves collaborating with cross-functional teams to understand business needs, configuring the platform, and ensuring its reliability, performance, and scalability

Qualifications You Must Have

• 10+ years of hands‑on experience in design, development, and delivery of ServiceNow solutions in global environments
• Minimum 2+ years experience in supporting the ServiceNow platform, debugging Issues, root cause Analysis and fixing Incidents
• Ability to lead and mentor technical teams
• Extensive experience with ServiceNow architecture, development, and administration
• Hands‑on experience in ITSM, ITOM, HRSD, Custom Applications and other ServiceNow modules. Respective certifications will be an added value
• Advanced Proficiency in scripting languages used within ServiceNow (JavaScript, GlideScript, Angular JS)
• Experience in Virtual Agent, Agent Workspace, UI Builder, Flow designer and Platform Analytics is a Plus
• Experience with REST/SOAP integrations and Scripted REST APIs
• Strong analytical thinking, interpersonal, oral, and written communication skills with ability to work with technology stakeholders at various levels and including global teams
• Experience with the Scaled Agile Framework (SAFe) or other Agile software development methodologies

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)

Qualifications We Prefer

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ITIL Foundation certification.
• Certified Implementation Specialist - ITSM or HRSD (Nice to have)

This is a hybrid role based out of Bangalore, India