Technical Implementation Manager

Fynd (Shopsense Retail Technologies Ltd.); Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Flex University

Learning Wallet

Mediclaim policy

Job summary

Fynd is seeking an Implementation Manager to support enterprise onboarding, implementation, and ongoing operations across strategic accounts. This role requires coordinating with Product, Operations, Support, and Engineering to ensure timely delivery, adoption, and smooth post-go-live support.

The candidate should be detail-oriented, execution-focused, and comfortable working across customer success and operations workflows in a fast-paced tech environment.

Qualifications

• 4 years of experience in Implementation, Customer Success, Operations, Account Management, or Project Coordination.
• Strong communication and stakeholder coordination skills.
• Ability to manage multiple tasks and timelines in fast-paced environments.
• Proficiency in Excel/Google Sheets, project tracking, and documentation tools.
• Experience in SaaS, ecommerce, retail tech, logistics, or enterprise platforms preferred.

Responsibilities

• Assist in onboarding and implementation activities for enterprise clients.
• Coordinate implementation timelines, task tracking, and project updates.
• Collaborate with Product, Operations, Support, and Engineering to ensure successful adoption.
• Support post-go-live activities and operational stabilization.

Skills

Strong communication

Stakeholder coordination

Multitasking

Problem solving

Execution mindset

Tools

Excel/Google Sheets

Project tracking tools

Documentation tools

Job description

Fynd is a frontier technology company. We started at the intersection of technology and retail because that is where technology was the least available. Over the years, we became one of India’s largest retail technology platforms. But retail was the entry point, not the boundary.

Today, Fynd builds intelligent software that runs business operations. Not tools that help people work faster, but systems that absorb entire functions: manufacturing, marketing, logistics, commerce, quality control. We sit inside our customers’ businesses, harvest deep domain context, and build AI systems that operate autonomously. We are expanding from retail into manufacturing, generative media, physical AI, and healthcare.

About the Role:

Technical Implementation Manager will support enterprise onboarding, implementation, and operational execution across strategic client accounts. The role involves coordinating with internal teams and external stakeholders to ensure timely implementation, smooth execution, and successful platform adoption. This role is suited for candidates who are detail-oriented, execution-focused, and interested in working across customer success, operations, and implementation workflows within a fast-paced technology environment.

Key Responsibilities:

Implementation & Onboarding Support

• Assist in onboarding and implementation activities for enterprise clients.
• Support rollout execution across commerce, omnichannel, logistics, and store operations workflows.
• Coordinate implementation timelines, task tracking, and project updates.
• Ensure implementation documentation and operational checklists are maintained accurately.
• Support post-go-live activities and operational stabilization.

Stakeholder Coordination

• Work closely with internal teams including Product, Operations, Support, and Engineering.
• Coordinate with client stakeholders for implementation updates, issue resolution, and execution tracking.
• Participate in implementation reviews, project checkpoints, and governance discussions.
• Escalate implementation risks or blockers in a timely manner.

Operational Execution

• Track implementation progress, operational KPIs, and account-level updates.
• Support issue resolution and follow-up activities during implementation cycles.

Customer Experience & Adoption

• Support account adoption and ongoing customer success initiatives.
• Assist clients with implementation-related queries and operational workflows.
• Work with internal teams to improve customer onboarding and implementation experiences.

Required Skills & Qualifications:

• 4 years of experience in Implementation, Customer Success, Operations, Account Management, or Project Coordination roles.
• Strong communication and stakeholder coordination skills.
• Ability to manage multiple tasks and timelines in fast-paced environments.
• Strong problem-solving and execution-oriented mindset.
• Proficiency in Excel/Google Sheets, project tracking, and documentation tools.
• Experience in SaaS, ecommerce, retail tech, logistics, or enterprise platforms is preferred.
• Familiarity with implementation workflows or operational processes is an advantage.

What do we offer?

Growth

At Fynd, growth is limitless. We nurture a culture that encourages innovation, embraces challenges, and supports continuous learning. As we expand into new product lines and global markets, we’re seeking talented individuals eager to grow with us.

We believe in empowering our people to take ownership, lead with confidence, and shape their careers.

• Flex University: Access in-house learning sessions and workshops designed to enhance your professional and personal growth.
• Learning Wallet: Enrol in external courses or certifications to upskill—we’ll reimburse the costs to support your development.

Culture

We believe in building strong teams and lasting connections.

• Regular community engagement and team-building activities
• Biannual events to celebrate achievements, foster collaboration, and strengthen our workplace culture

Your well-being is our priority. Comprehensive Mediclaim policy for you, your spouse, children, and parents

We thrive on collaboration and creativity. Our teams work from the office five days a week to encourage open communication, teamwork, and innovation.

Join us to be part of a dynamic environment where your ideas make an impact!