Customer Care | Associate

Fynd (Shopsense Retail Technologies Ltd.); Mumbai; On-site; INR 350,000 - 520,000; Full time

Benefits offered by this job

Learning Wallet

Mediclaim policy

Job summary

Fynd (Shopsense Retail Technologies Ltd.) in Mumbai is seeking a proactive Customer Support Associate to own customer issues end-to-end. You will troubleshoot, resolve, and escalate as needed, acting as the first point of contact to ensure quick, professional service.

Applicants should have strong communication skills, basic Excel knowledge, and a customer-first mindset. Prior experience in customer support is preferred; graduates are welcome to apply.

Qualifications

• A graduate degree is preferred.
• Good communication and problem-solving skills.
• Basic knowledge of Microsoft Excel.
• Familiarity with Microsoft Office and customer support tools is an added advantage.
• Prior experience in Customer Support, Customer Service, or a similar role is preferred.

Responsibilities

• Take ownership of customer issues
• Troubleshoot problems and see them through to resolution
• Escalate unresolved issues to the appropriate internal teams
• Receiving and placing customer service telephone calls
• Resolving customer complaints
• Ensure customer satisfaction and provide professional customer support.
• Be the first point of contact for customers and help resolve their queries.
• Understand customer issues, troubleshoot them, and ensure they are resolved.
• Escalate complex issues to the right internal teams and follow up until closure.
• Build positive relationships with customers by providing prompt and reliable support.
• Ensure high customer satisfaction through clear communication and timely resolutions.

Education

Graduate degree preferred

Tools

Microsoft Excel

Job description

Fynd is a frontier technology company. We started at the intersection of technology and retail because that is where technology was the least available. Over the years, we became one of India’s largest retail technology platforms. But retail was the entry point, not the boundary.

Today, Fynd builds intelligent software that runs business operations. Not tools that help people work faster, but systems that absorb entire functions: manufacturing, marketing, logistics, commerce, quality control. We sit inside our customers’ businesses, harvest deep domain context, and build AI systems that operate autonomously. We are expanding from retail into manufacturing, generative media, physical AI, and healthcare.

What will you do at Fynd?

• Take ownership of customer issues
• Troubleshoot problems and see them through to resolution
• Escalate unresolved issues to the appropriate internal teams
• Receiving and placing customer service telephone calls
• Resolving customer complaints
• Ensure customer satisfaction and provide professional customer support.
• Be the first point of contact for customers and help resolve their queries.
• Understand customer issues, troubleshoot them, and ensure they are resolved.
• Escalate complex issues to the right internal teams and follow up until closure.
• Build positive relationships with customers by providing prompt and reliable support.
• Ensure high customer satisfaction through clear communication and timely resolutions.

Some Specific Requirements

• A graduate degree is preferred.
• Good communication and problem-solving skills.
• Basic knowledge of Microsoft Excel.
• Familiarity with Microsoft Office and customer support tools is an added advantage.
• Prior experience in Customer Support, Customer Service, or a similar role is preferred.
• A positive attitude, willingness to learn, and a customer-first mindset.

Qualifications / Skills:

• Product knowledge
• Quality focus
• Problem-solving
• Resolving conflict
• Analysing information
• Multi-tasking

What do we offer?

Growth

At Fynd, growth is limitless. We nurture a culture that encourages innovation, embraces challenges, and supports continuous learning. As we expand into new product lines and global markets, we’re seeking talented individuals eager to grow with us.

We believe in empowering our people to take ownership, lead with confidence, and shape their careers.

• Learning Wallet: Enrol in external courses or certifications to upskill—we’ll reimburse the costs to support your development.

Culture

We believe in building strong teams and lasting connections.

• Regular community engagement and team-building activities
• Biannual events to celebrate achievements, foster collaboration, and strengthen our workplace culture

Your well-being is our priority. Comprehensive Mediclaim policy for you, your spouse, children, and parents

We thrive on collaboration and creativity. Our teams work from the office six days a week to encourage open communication, teamwork, and innovation.

Join us to be part of a dynamic environment where your ideas make an impact!