Onsite Support Engineer

preferable.ai; Gurugram District; On-site; INR 350,000 - 550,000; Part time

Job summary

EIL Global in Gurugram, Haryana, India, is seeking an L1 Desk Side Support/Desktop Engineer for a long-term contract. The role involves on-site installation, maintenance, and troubleshooting of desktops and laptops, OS configurations, and end-user applications.

You will handle ITSM ticket resolutions, empower users with efficient support, and assist with AV setups and printers. Candidates should have at least 3+ years of experience, basic network knowledge, and proficiency with Windows 10+ and

Qualifications

• 3+ years of experience in desk-side/IT support
• L1 DSS with basic network knowledge
• Experience with Windows 10 and above operating systems

Responsibilities

• Provide on-site desktop and workstation support to end users
• Install, configure, and troubleshoot OS, apps (MS Office, Outlook) and printers
• Perform hardware repairs, patching, and basic network troubleshooting
• Manage user accounts and access via Active Directory
• Respond to SLA-based tickets and escalate where required
• Support audio/video conferencing setups and projectors
• Assist with tape rotation, backups, and off-site handling

Skills

Desktop support

Active Directory

MS Teams

Exchange

Windows OS

LAN/WAN patching

First line support

Tools

MS Teams

Exchange

Job description

Gurugram, Haryana, India, India | Posted on 11/12/2026

We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data center technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for partners/engineers for onsite support services in and around to assist our clients.

Job Description:

OEM coordination and Break/Fix hardware repair

IMAC (install, move, add, change) activities for end-user devices and Video conferencing devices

Smart-Hands support where resolutions cannot be made remotely

Infrastructure hands and feet support in key locations

Back-up tape rotation and POC for off-site pick up

Driver testing for PC laptop/desktops

Workstation patching remediation

Resources will prioritize responding to and resolving SLA-based assignments over other duties

Work on tickets assigned through the PC ITSM Toolset. Technicians will manage the problem to resolution, according to the priority level assigned to the ticket and perform repairs, upgrades, and restores to the workstation as defined in SLAs.

Providing Installation support for new Desktops & Laptops which shall include OS Installation, Power On Test, verification of Hardware configuration, OS configuration, configuring the old Lotus Notes mail client, configuring Outlook, configuring the MS Office Applications (as per provided standards), configuring the printers.

Cable patching of LAN, WAN, Desktops, Laptops, Printers at the in-scope locations. Manage user permission to File share, backup management and patches management for servers hosted at Gurgaon, and Jhajjar.

Users account creation and basic management via Active Directory, MS TEAMS and Exchange

Providing support (including Installation support) for OS, MS Office, and MS Outlook Client, AVD Client Suite etc.

Providing configuration and fine-tuning support for OS – Windows 10 & above

Striving towards first call resolution & escalating unresolved problems as per the Escalation processes, through the Service Desk, keeping all relevant personnel in the communication loop.

Diagnosing, verifying, recording, and reporting downtime and providing immediate notification for all incidents

Emergency recovery maintenance for Desktops and Laptops

Configuring the printers and resolving printing problems of the users

Providing support for audio & video conferencing set up, connecting Desktops/Laptops to LCD projectors & other collaboration tools (in scope for locations with onsite support only)

Providing support for patch up gradation on Desktops and Laptops.

Diagnosing & troubleshooting virus problems that can be fixed using anti-virus tool on the Desktops and Laptops.

Providing first contact remote support for all calls initially.

Providing configuration setup & troubleshooting support for iOS & Android devices via approved MDM solution.

Providing initial diagnosis support for AVD, like checking connection type, client version, network latency, basic troubleshooting and escalation of unresolved issues to respective support team

Providing support for LCD projectors, setting up and tuning them with systems

Managing Endpoint systems backup via backup tool

Building knowledge database for Infra team to support more effectively.

Mode: Dispatch - Casual Basis

Duration: Long term project - Minimum 6 months to 1 Year and it may extend depending on the status of the project

Role: L1 DSS (Desk side Support with basic network knowledge) - Desktop Engineer

Experience: 3+ Yrs

EIL Global will conduct an internal technical screening.

Candidates who clear the interview must complete a background verification, including: