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ISS India is seeking a proactive facilities and office operations leader in Chennai to drive end-to-end facility management. You will lead a team, coordinate security, manage vendor relations and ensure adherence to SLAs, budgets and compliance across sites.
The role requires strong oversight of preventive maintenance, MIS/KPI reporting and daily site operations to support business needs and safety standards.
1.Establishing and maintaining appropriate customer
services procedures and standards based on the
agreement/ SOW/ SLA
2. Interfaces with customers and resolves problems
3. Evaluating support services, identifying needs, anticipating
problems and developing corrective action plans
4. Providing operation advice and recommendations to
higher management
5. Knowledge of budgeting, cost estimating and fiscal
management principles and procedures
6. Planning, developing and coordinating a program of
planned, preventive maintenance for Office workforce &
office equipment
7. Overseeing the maintenance and control of facilities
management records
8. Overseeing the office HK Material inventory, rental, repair
and maintenance
9. Coordinates building security and regular maintenance
and repair services.
10. Coordinates with various vendors and suppliers
11. Preparing MIS/KPI/MMR reports for all sites/floors under
his control
12. Overseeing the office services needed to support
department operations
13. Implementing Efficiency Standards
14. Maintain discipline and quality of work by all staff
15. Responsible for overall safety and security at site
16. Coordinate with Site FM/ AFM for day-to-day BU operation
17. Briefs, guides and mentors the supervisory and
managerial staff below him/her.
18. An exemplary team leader with strong team building and
sustaining skills
19. Conducting TBT, site audit on regular basis
20. Preparation of IR and submission on TAT
21. Should conduct daily site walkaround, and documents
should be maintained.
22. Oversee the Pantry operations
23. Knowledge of statutory compliance