Manager - Facility

cw; Bengaluru; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

cw is seeking a Manager - Facility to lead Integrated Facilities Management for a corporate site in Bengaluru. You will act as the sole point of contact for all facility matters and ensure smooth day‑to‑day operations across services.

Responsibilities include overseeing MEP systems, preventive maintenance, vendor management, compliance and safety, soft services, and strong team leadership. You will also manage reporting and client relations to meet SLA targets.

Qualifications

• Bachelor's degree in Engineering (Electrical/Mechanical)
• 10–18 years of experience in Facility Management / IFM
• Experience in managing corporate/commercial sites

Responsibilities

• Act as the SPOC for all facility-related matters
• Drive SLA/KPI adherence and continuous service improvement
• Manage MEP systems and preventive maintenance schedules (PPM)
• Oversee vendor management, AMCs and invoicing
• Ensure statutory compliance and safety audits
• Lead soft services (HK, pantry) and team management
• Prepare MIS reports and maintain documentation

Skills

MEP systems

Facility operations

Team leadership

Client handling

Statutory compliance

Financial management

Problem solving

Education

Bachelor's Degree in Engineering (Electrical/Mechanical)

Tools

CAFM/IWMS

Job description

Job Title

Manager - Facility

Job Description Summary

Job Description

BUSINESS LINE

Integrated Facilities Management

REPORTING TO

Operation Manager

A. Overall Facility Management

• Act as the single point of contact (SPOC) for all facility-related matters
• Ensure smooth day-to-day operations across all services
• Drive SLA/KPI adherence and continuous service improvement
• Manage client expectations and deliver high service standards

B. Technical Services Management

B.1 Operations & Maintenance

• Oversee MEP systems (Electrical, HVAC, DG, UPS, Fire & Life Safety)
• Ensure 100% compliance to preventive maintenance schedules (PPM)
• Handle breakdown maintenance with minimal downtime
• Monitor critical equipment performance and uptime

B.2 Vendor & AMC Management

• Manage all technical vendors and AMCs
• Ensure SLA compliance and performance tracking
• Validate service reports, work completion, and invoices

B.3 Compliance & Safety

• Ensure statutory compliance (electrical, fire, lift, etc.)
• Conduct safety audits, risk assessments, and mock drills
• Implement emergency response procedures

C. Soft Services Management

C.1 Housekeeping (HK)

• Ensure high standards of cleanliness and hygiene
• Manage manpower deployment, attendance, and performance
• Conduct periodic quality audits and inspections

C.2 Pantry / Cafeteria

• Oversee pantry operations and service quality
• Ensure hygiene, food safety, and service excellence
• Arrange training and continuous improvement initiatives

D. Team Management & Leadership

• Lead a team of technical staff, HK, pantry, Vendor management
• Ensure adequate manpower planning, rostering, and backfilling
• Conduct team training, performance reviews, and skill development
• Drive discipline, motivation, and productivity within the team
• Address grievances and ensure a positive work environment

E. Client & Stakeholder Management

• Build strong relationships with client stakeholders
• Conduct regular review meetings and present performance reports
• Handle escalations, complaints, and feedback effectively
• Ensure alignment with client standards and expectations

F. Financial & Commercial Management

• Manage site budgets, OPEX, and cost control initiatives
• Validate vendor invoices and billing accuracy
• Identify cost-saving opportunities without compromising service quality

G. Reporting & Documentation

• Prepare daily, weekly, and monthly MIS reports
• Maintain records for audits, compliance, and operations
• Utilize CAFM/IWMS tools for tracking and reporting

3. Key Skills & Competencies

• Strong knowledge of MEP systems & facility operations
• Expertise in managing soft services (HK, pantry, security)
• Excellent team leadership and people management skills
• Strong client handling and communication abilities
• Knowledge of statutory compliance & safety standards
• Financial management and cost control skills
• Problem-solving and decision-making capability

4. Qualifications & Experience

• Bachelor’s Degree in Engineering (Electrical/Mechanical preferred)
• 10–18 years of experience in Facility Management / IFM
• Experience in managing corporate/commercial sites preferred

5. KPIs / Performance Metrics

• SLA/KPI adherence (uptime, service quality, response time)
• Client satisfaction score
• Compliance and audit performance
• Budget adherence and cost savings
• Team performance and manpower stability