Technical Escalation Engineer

Raptee.HV; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Raptee.HV in Chennai, India is seeking a field engineering specialist to bridge frontline service and R&D. You will diagnose complex, undocumented edge cases, translate fixes into repeatable processes, and deploy field countermeasures for EV systems.

You will read vehicle logs, troubleshoot wiring harnesses, and contribute to service bulletins. The role requires an engineering degree and strong cross-functional communication under pressure, with a hands-on, proactive mindset.

Qualifications

• Degree in Electrical, Electronics, or Automotive Engineering.
• Ability to read vehicle logs, troubleshoot complex wiring harnesses, and debug software/firmware issues.
• Strong cross-functional communication to translate R&D data into technician instructions.
• High tolerance for ambiguity and a structured approach to solving undocumented problems under pressure.

Responsibilities

• Advanced field diagnostics: act as final escalation point for unresolved field issues and diagnose complex edge cases.
• R&D troubleshooting & ideation: collaborate with hardware and software teams to reverse-engineer field failures and develop countermeasures.
• SOP & tooling translation: convert fixes into actionable service bulletins and standardize diagnostic tools for regional technicians.
• Closed-loop quality feedback: provide root-cause data to Quality and Manufacturing for production checks.
• Crisis intervention: deploy to field for critical vehicle-down scenarios to ensure safety and swift resolution.

Skills

EV architectures

Battery systems

Vehicle logs

Wiring harnesses

Firmware debugging

Cross-functional communication

Problem-solving under pressure

Education

Electrical/Electronics/Automotive Eng. degree

Job description

Who Are We

Raptee.HV is a full- stack electric motorcycle startup with a very strong technical moat, founded in 2019 by four engineers from Chennai (Ex Tesla, Wipro), working on bringing a no-compromise upgrade motorcycle to an otherwise scooter- only EV market. Raptee is incubated at CIIC & ARAI.

Role Overview

This position acts as the critical technical bridge between the frontline field service network and the internal R&D engineering teams. When standard field technicians encounter complex, undocumented edge cases, this engineer steps in to diagnose the vehicle, resolve the immediate issue, and translate the fix into a repeatable process.

What You'll Do

• Advanced Field Diagnostics: Serve as the final escalation point for unresolved field issues. Step in to diagnose complex edge cases that bypass standard service SOPs.
• R&D Troubleshooting & Ideation: Brainstorm and collaborate directly with R&D hardware and software teams to reverse-engineer field failures and develop permanent engineering countermeasures.
• SOP & Tooling Translation: Convert complex engineering fixes into simplified, actionable Service Bulletins. Work with cross-functional teams to standardize the diagnostic tools required for regional technicians to handle these issues independently in the future.
• Closed-Loop Quality Feedback: Feed root-cause data directly back to the Quality and Manufacturing teams to ensure newly discovered field defects are instantly added to the production quality checks on the manufacturing floor.
• Crisis Intervention: Deploy rapidly to the field for critical vehicle-down scenarios that present safety concerns, ensuring swift technical resolution and customer stabilization.

Who Can Apply?

• Degree in Electrical, Electronics, or Automotive Engineering with deep, hands-on experience in EV architectures and battery systems.
• Proven ability to read vehicle logs, troubleshoot complex wiring harnesses, and debug software/firmware issues.
• Strong cross-functional communication skills, capable of translating highly technical R&D data into practical, step-by-step field technician instructions.
• High tolerance for ambiguity and a structured approach to solving entirely undocumented problems under pressure.

Performance Metrics (KPIs)

• Mean Time to Resolution (MTTR) for escalated edge cases.
• Number of Service Bulletins or Engineering Change Requests (ECRs) successfully generated from field data.
• Zero repeat escalations for edge cases that have been transitioned into standard service SOPs.

What's In It For You

• Opportunity to work in a fast-paced and dynamic environment.
• Opportunities for professional advancement as the company undergoes expansion.
• A culture that fosters collaboration and creativity within the team.
• Collaborate closely with seasoned experts in the field.
• Gaining an entry point into the field of automobile development.