Customer Care Executive - Bengaluru

raptee.com; Tamil Nadu; On-site; INR 200,000 - 280,000; Full time

Job summary

Raptee Energy is seeking a Customer Care Executive to be the first point of contact for customers. You will handle inquiries, provide accurate information about EV bikes, and coordinate with internal teams to resolve issues.

The role involves front-desk duties, CRM updates, and ensuring a positive customer experience. Ideal candidates are graduates with 2–3 years in customer-facing roles, strong telecalling skills, and excellent English and Tamil communication.

Qualifications

• Graduate with 2–3 years in customer-facing roles.
• Excellent English and Tamil communication skills.
• Experience in call handling and front-desk activities.

Responsibilities

• Greet visitors and assist them at the office.
• Maintain a neat reception area and records.
• Respond to customer queries by phone, email, or chat.
• Handle front-desk queries and provide basic company info.
• Coordinate with showroom manager and backend teams.
• Provide product/service details (EV bikes, bookings, servicing).
• Record and update customer details and complaints in CRM.
• Follow up to ensure service completion and satisfaction.
• Escalate complaints or feedback when needed.

Skills

Telecalling

Call handling

Customer interaction

Front-desk management

CRM usage

Education

Graduate degree

Tools

MS Office

CRM systems

Job description

Raptee Energy is a full-stack electric motorcycle startup with a very strong technical moat, founded in 2019 by four engineers from Chennai (Ex Tesla, Wipro), working on bringing a no-compromise upgrade motorcycle to an otherwise scooter- only EV market. Raptee is incubated at CIIC & ARAI.

Role Overview:

We are looking for a Customer Care Executive who will serve as the primary point of contact for customers. The role includes managing inquiries through calls or in-person, providing accurate product and service information, coordinating with internal teams for quick resolutions, and ensuring a smooth and positive customer experience at every touchpoint.

What You’ll Do:

• Greet and assist visitors or clients entering the office.
• Maintain a neat, pleasant reception area and office records.
• Respond to customer queries via phone, email, or chat.
• Handle front-desk queries and provide basic information about the company.
• Coordinate with the showroom manager and backend teams.
• Provide product or service information (e.g., EV bikes, booking status, servicing).
• Record and update customer details and complaints in CRM.
• Follow up with customers to ensure service completion and satisfaction.
• Handle polite escalation of complaints or feedback.

Who Can Apply?

• Any graduate with 2–3 years of experience in customer-facing roles, including strong telecalling and call-handling experience; immediate joiners preferred.
• Excellent communication skills in English and Tamil.
• Proven experience in call handling, customer interaction, and front-desk/lobby management.
• Professional demeanor with a pleasant and hospitable personality.
• Ability to ensure a welcoming and organized environment while coordinating effectively with internal teams.
• Basic computer proficiency, including MS Office; experience with CRM systems is an advantage.

What’s In It for You:

• Opportunity to work in a fast-paced and dynamic environment.
• Opportunities for professional advancement as the company undergoes expansion.
• A culture that fosters collaboration and creativity within the team.
• Collaborate closely with seasoned experts in the field.