Customer Care Executive - Bengaluru

Raptee.HV; Chennai District; On-site; INR 250,000 - 360,000; Full time

Job summary

Raptee Energy in Chennai seeks a Customer Care Executive to be the primary contact for customers, handling inquiries in person or by phone, coordinating with internal teams, and ensuring a positive experience at every touchpoint.

The role emphasizes greeting visitors, managing front desk operations, and providing accurate product information on EV bikes and servicing, with a focus on customer satisfaction.

Qualifications

• Graduate with 2–3 years in customer-facing roles.
• Strong telecalling and call-handling experience; immediate joiners preferred.
• Excellent communication skills in English and Tamil.
• Experience in front-desk/lobby management.
• Professional, hospitable demeanor with organizational skills.
• Basic computer skills; MS Office; CRM experience is a plus.
• Automotive experience.

Responsibilities

• Greet and assist visitors or clients entering the office.
• Maintain a neat, pleasant reception area and office records.
• Respond to customer queries via phone, email, or chat.
• Handle front-desk queries and provide basic information about the company.
• Coordinate with showroom manager and backend teams.
• Provide product/service information (EV bikes, booking status, servicing).
• Record and update customer details and complaints in CRM.
• Follow up with customers to ensure service completion and satisfaction.
• Handle polite escalation of complaints or feedback.

Skills

Customer-facing

Call handling

English

Tamil

MS Office

CRM systems

Education

Graduate

Tools

MS Office

CRM systems

Job description

Who Are We

Raptee Energy is a full-stack electric motorcycle startup with a very strong technical moat, founded in 2019 by four engineers from Chennai (Ex Tesla, Wipro), working on bringing a no-compromise upgrade motorcycle to an otherwise scooter- only EV market. Raptee is incubated at CIIC & ARAI.

Role Overview

We are looking for a Customer Care Executive who will serve as the primary point of contact for customers. The role includes managing inquiries through calls or in-person, providing accurate product and service information, coordinating with internal teams for quick resolutions, and ensuring a smooth and positive customer experience at every touchpoint.

What You’ll Do

• Greet and assist visitors or clients entering the office.
• Maintain a neat, pleasant reception area and office records.
• Respond to customer queries via phone, email, or chat.
• Handle front-desk queries and provide basic information about the company.
• Coordinate with the showroom manager and backend teams.
• Provide product or service information (e.g., EV bikes, booking status, servicing).
• Record and update customer details and complaints in CRM.
• Follow up with customers to ensure service completion and satisfaction.
• Handle polite escalation of complaints or feedback.

Who Can Apply?

• Any graduate with 2–3 years of experience in customer-facing roles, including strong telecalling and call-handling experience; immediate joiners preferred.
• Excellent communication skills in English and Tamil.
• Proven experience in call handling, customer interaction, and front-desk/lobby management.
• Professional demeanor with a pleasant and hospitable personality.
• Ability to ensure a welcoming and organized environment while coordinating effectively with internal teams.
• Basic computer proficiency, including MS Office; experience with CRM systems is an advantage.
• Automotive experience.

What’s In It For You

• Opportunity to work in a fast-paced and dynamic environment.
• Opportunities for professional advancement as the company undergoes expansion.
• A culture that fosters collaboration and creativity within the team.
• Collaborate closely with seasoned experts in the field.