Technical Documentation Writer

Keka Technologies Private Limited; Ernakulam; On-site; INR 254,000 - 304,000; Full time

Job summary

Keka Technologies Private Limited is seeking a Technical Documentation Writer to assist in delivering clear, user-friendly documentation for the Jewelry ERP system. You will partner with business analysts, developers, and designers to translate complex software concepts into end-user guides.

Ideal candidates have 2–4 years of technical writing experience, strong English writing skills, and familiarity with Word/Docs. Freshers welcome; the role offers growth in a cross-functional tech environment.

Qualifications

• 2–4 years of experience in technical writing or documentation.
• Strong English writing and editing skills.
• Ability to explain software concepts clearly.
• Familiarity with MS Word, Google Docs, and similar tools.
• Willingness to learn ERP or software apps.

Responsibilities

• Create Technical Design Documents, user guides, and test case docs using AI tools for the Jewelry ERP system.
• Write clear, structured content to help users understand product features and workflows.
• Collaborate with analysts, developers, and designers to gather information about modules, forms, business processes, and system workflows.
• Prepare FAQs, tooltips, and basic walkthrough documents under guidance.
• Organize and maintain documentation with version control and easy access.

Skills

Technical Writing

English Proficiency

MS Word

Google Docs

Tools

Microsoft Word

Google Docs

Flowcharting Tools

Job description

We are looking for a passionate and detail-oriented team memberto join our R&D team as a Technical Documentation Writer. You will assist in preparing clear and user-friendly documentation for our upcoming Jewelry ERP system. This role is ideal for someone who loves writing, learning about software, and explaining complex ideas in simple terms. You'll work closely with our business analysts, developers, and designers to understand how the application works and present it effectively for end users.

Key Responsibilities:

• Creating Technical Design Documents, User Guides/User Manuals, and Test Case Documents by using AI Tools for the Jewelry ERP system.
• Writing simple, clear and well-structured content to help users understand product features and workflows.
• Collaborating with senior team members to gather information about modules, forms, business processes, and system workflows.
• Preparing FAQs, tooltips, and basic walkthrough documents under guidance.
• Organizing and maintaining documentation for easy access, proper categorization, and version control.
• Updating documentation whenever software changes, enhancements, or feedback are received.
• Ensuring consistency in terminology, formatting, and writing style across all documents.
• Reviewing documents for accuracy, completeness, and usability before sharing with stakeholders or customers.
• Supporting internal teams and end users by providing clear documentation and reference materials.

Requirements:

• 2-4 years experience (Freshers can also apply)
• Strong command over English with good writing and editing skills.
• Ability to understand and explain basic software features clearly.
• Familiarity with Microsoft Word, Google Docs, or similar documentation tools.
• Eagerness to learn technical concepts and documentation best practices.
• Interest in working with cross-functional technical teams.

Preferred Skills:

• Completion of any certified course related to Technical Documentation or Technical Writing is preferable.
• Basic knowledge of ERP or software applications.
• Ability to create basic flowcharts or screen annotations.
• Understanding of software development life cycle (SDLC) concepts.

Terms of Employment for Freshers:

Agreement Period: 3 Years from the date of joining (including probation).

During probation, working days will be 6 days a week (Monday to Saturday).

After successful completion of probation, regular working days will be 5 days a week (Monday to Friday).

Salary will be 25000 (CTC, Take home will be 18000)

Performance Review: Regular assessments during probation for confirmation and future growth planning.