Technical Customer Support Executive : Salary upto 4.80 LPA : GGN

WSNE Consulting Pvt. Ltd.; Gurugram District; On-site; INR 432,000 - 528,000; Full time

Benefits offered by this job

Commuting reimbursement

Training & development

Career growth opportunities

Company benefits

Job summary

WSNE Consulting Pvt. Ltd. in Gurgaon invites applications for Technical Customer Support Executives to join our voice process. You will handle customer calls, provide technical assistance, and ensure timely resolutions.

The ideal candidate has 1+ year experience, excellent verbal communication, and basic troubleshooting skills. You will troubleshoot telecom issues, guide customers through steps, and maintain records. The role requires customer focus and professionalism.

Qualifications

• 1+ year of experience in Technical Support / Telecom / Voice process.
• Strong verbal communication and listening skills.
• Basic understanding of technical/telecom troubleshooting.
• Willingness to work in Gurgaon location.

Responsibilities

• Handle customer calls and provide technical assistance.
• Understand issues and provide accurate resolutions within defined timelines.
• Troubleshoot basic technical and telecom-related issues.
• Guide customers through step-by-step troubleshooting procedures.
• Create and update customer records, complaints, and service requests.
• Escalate complex issues to the appropriate team.
• Maintain high standards of customer service and call quality.
• Achieve targets related to customer satisfaction, quality, productivity, and adherence.
• Follow company processes, policies, and quality guidelines.
• Ensure professional communication with customers.

Skills

Excellent verbal communication

Good listening

Problem-solving

Basic technical troubleshooting

Job description

We are hiring Technical Customer Support Executives for our voice-based customer support process in Gurgaon. The ideal candidate should have strong communication skills, basic technical troubleshooting knowledge, and the ability to resolve customer queries efficiently over calls

Role & responsibilities

• Handle customer calls and provide technical assistance.
• Understand customer issues and provide accurate resolutions within defined timelines.
• Troubleshoot basic technical and telecom-related issues.
• Guide customers through step-by-step troubleshooting procedures.
• Create and update customer records, complaints, and service requests.
• Escalate complex technical issues to the appropriate team.
• Maintain high standards of customer service and call quality.
• Achieve defined targets related to customer satisfaction, quality, productivity, and adherence.
• Follow company processes, policies, and quality guidelines.
• Ensure professional and effective communication with customers.

Preferred candidate profile

• 1+ year of experience in Technical Support / Telecom / Customer Support / Voice Process.
• Excellent verbal communication skills required by the process.
• Good listening and problem-solving skills.
• Basic understanding of technical/telecom troubleshooting.
• Comfortable handling customer interactions through voice.
• Candidates should be customer-focused and capable of handling difficult customer situations professionally.
• Willingness to work in rotational shifts, if applicable.
• Candidates should be comfortable working from the Gurgaon/Gurugram location.

Compensation & Benefits

• CTC: Up to 4.80 LPA
• Approx. 32,000/month in-hand salary
• MIV: 2,500 as applicable
• 5 days working
• Both side cabs/ Reimbursement
• Attractive salary structure and growth opportunities.
• Performance-based incentives, as applicable.
• Opportunity to work with a reputed organization in the technical/telecom support domain.
• Career growth and internal job opportunities.
• Training and development support.
• Employee benefits as per company policy.