Technical Consultant (Microsoft Dynamics CRM)

LTM; Bengaluru; On-site; INR 1,500,000 - 3,000,000; Full time

Job summary

LTM is seeking a Dynamics 365 CRM Technical Consultant/Developer with 6+ years of experience to join the Pan India team. The role focuses on Dynamics 365 Customer Service, Service Hub, and knowledge management, along with Power BI dashboards, Power Automate, and Power Apps.

You'll work within a development team reporting to the project manager and technical lead. Responsibilities include designing and deploying custom entities, workflows, self-service portals, and cross-BU access control, while

Qualifications

• Proficient with Dynamics 365 Customer Service, Service Hub, and related modules.
• Experience in designing, developing and implementing business processes, plugins and workflows.
• Hands-on with Power BI dashboards, SSRS reports and data sources.

Responsibilities

• Develop, deploy, customize and integrate Dynamics 365 Customer Service.
• Design and implement business processes, plugins and workflows.
• Create custom entities and relationships with data segregation across units.

Skills

Dynamics 365 CS

Power BI

Power Apps

Power Automate

Azure DevOps

C# / .NET

SSRS Reports

Self-Service Portal

SharePoint

Entity Design

Tools

SQL Server

Job description

Job Title:- Technical Consultant (Microsoft Dynamics CRM)

Experience:- 6 Years+

Location:- LTM Pan India

Notice Period:- Immediate-2 Months

Job Description:-

MS Dynamic 365 Technical Consultant/Developer

The Dynamic 365 Technical Consultant/Developer needs to be well versed with Dynamics 365 Customer Service, Customer Service Hub, Knowledge Management, Self Service Portal, Reports & Dashboards using Power BI/SSRS, Power Automate and Power Apps.

The selected candidate will work as part of the development team, and report to the project manager and technical lead.

Essential Job Functions & Required Skills

• Proficient with developing, deploying, customizing and integrating Dynamics 365 Customer Service.
• Proficiency in designing, developing and implementing business processes, plugins and workflows.
• Experience in designing and creating custom entities and relationships between those entities.
• Experience in handling multiple business unit with data segregation and cross BU access/roles.
• Strong hand on experience in developing Dynamics Self-service Portals and Custom portal integrating multiple Dynamics instance for Case creation, Case status update, Add Comment, Upload Screenshots and knowledge Management integrating SharePoint.
• Experience of software development using Microsoft .Net, C#, JSON and jQuery.
• Experience in Customer Service Hub, Unified Client Interface, Client API form context and Model-driven apps.
• Strong Hand on experience in Scheduled Reports, Custom SSRS reports with multiple data sources (external & internal).
• Experience in developing automations using Power Automate and Power Apps.
• Experience in developing application which can be published to Azure.
• Experience in handling huge volumes of case and email records.
• Experience in using third party tools to configure, customize, monitor and troubleshoot the Dynamics application.
• Experience in Agile/Scrum based process implementation using tools like Azure DevOps with pipeline automation for CI/CD.
• Experience in designing and automating the survey forms using MS Forms Pro.
• Dynamics 365 Customer Service Insights, AI Powered Dashboards, AI Predictive analytics and other AI-driven insights is a plus.
• Hands-on experience in developing Power BI Dashboards & Reports is a plus.
• Actively participate in design and analysis sessions to ensure sound team decision-making.
• Support system and user acceptance testing activities, including issue resolution.
• Complete technical documentation to ensure system is fully documented.