Microsoft Dynamics 365 Consultant

SARACA; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

SARACA is seeking a Consultant in Bengaluru specializing in Microsoft Dynamics 365. The role involves gathering requirements, designing solutions, and configuring the environment to meet business needs.

Key responsibilities include collaborating with stakeholders, overseeing integration efforts, and providing training and support. Ideal candidates will have strong analytical and communication skills and experience in the automotive sector is a plus.

Qualifications

• Extensive understanding of Microsoft Dynamics 365 module Customer Service.
• Experience in the automotive industry is valued for understanding sector-specific requirements.
• Understanding of the technical aspects of Dynamics 365 including architecture and data models.
• Familiarity with project management methodologies (e.g., Agile, Scrum) to manage projects efficiently.

Responsibilities

• Collaborate with stakeholders to understand business needs and document requirements.
• Design solutions leveraging Dynamics 365 functionalities and identify customization areas.
• Configure Dynamics 365 environment to align with business needs.
• Plan and oversee integration with other systems like ERP and CRM.
• Lead or assist in the deployment of Dynamics 365 solutions.
• Support development of user manuals and training materials.
• Create detailed documentation of configurations and customizations.

Skills

Microsoft Dynamics 365

configuration

consultation

change management

Job description

Bengaluru

Job ID: SS202500068

Function: Consulting

Role: Consultant

Desired Skills: Microsoft Dynamics 365, configuration, consultation, change management

Job Description

Work Timings: 12.30 PM - 9.30 PM IST

Experience & Skills

• Deep Product Knowledge
  • Extensive understanding of Microsoft Dynamics 365 module Customer Service
  • Knowledge of the platform’s capabilities, limitations, and best practices for customization
• Industry Experience
  • Experience in automotive industry can be valuable for understanding sector-specific requirements and challenges
• Technical Proficiency
  • Understanding of the technical aspects of Dynamics 365, including architecture, data models, and integration points
  • Ability to work closely with technical teams (developers, IT staff) to implement and support solutions
• Project Management
  • Familiarity with project management methodologies (e.g., Agile, Scrum) to manage projects efficiently
  • Ability to coordinate tasks, manage timelines, and ensure tasks stay on track

Responsibilities

• Requirement Gathering
  • Collaborate with stakeholders to understand business needs and processes
  • Conduct workshops and interviews to elicit requirements and document them comprehensively
• Solution Design
  • Translate business requirements into functional specifications
  • Design solutions that leverage standard functionalities of Dynamics 365 and identify areas requiring customization
• Configuration and Customization
  • Configure the Dynamics 365 environment to align with business needs
  • Customize entities, workflows, forms, and dashboards as required
• Integration
  • Plan and oversee the integration of Dynamics 365 with other systems (e.g., ERP, CRM, third-party applications)
  • Ensure data consistency and integrity across integrated systems
• Implementation
  • Lead or assist in the deployment of Dynamics 365 solutions
• Training and Support
  • Support development of user manuals and training materials
  • Offer ongoing support and troubleshoot issues post-implementation
• Documentation
  • Create detailed documentation of the configuration, customizations, and integrations
  • Maintain documentation for future reference and auditing
• Skills and Competencies
  • Analytical Skills
    • Strong analytical and problem-solving skills to assess complex business processes and design appropriate solutions
  • Communication Skills
    • Excellent verbal and written communication skills to interact effectively with stakeholders at all levels
    • Ability to convey technical information to non-technical users
  • Change Management
    • Skills in managing organizational change and ensuring user adoption
    • Ability to guide businesses through the transition to new systems and processes