Hiring For Technical Lead - Dynamics 365 -Mumbai

Saint Gobain; Mumbai; Hybrid; INR 2,500,000 - 4,500,000; Full time

Job summary

Saint Gobain in Mumbai seeks a Microsoft Dynamics 365 Techno-Functional Consultant with 9+ years of experience to implement, configure, and support Dynamics 365 Sales, Marketing and Customer Service solutions. You will bridge business processes with technical design and collaborate across global teams.

Roles include developing plugins and workflows, integrating with REST APIs, and leading data migrations while ensuring quality and performance across all project phases.

Qualifications

• 9+ years of Microsoft Dynamics 365 CRM implementation experience.
• Strong blend of functional business process knowledge and technical expertise.
• Experience with Sales, Marketing and Customer Service modules.

Responsibilities

• Gather, analyze, and document requirements for Sales and Customer Service.
• Configure and customize D365 Sales and Customer Service apps.
• Design and implement solutions using Microsoft Dynamics 365.
• Develop and customize plugins, workflows, JavaScript, and APIs.
• Integrate D365 with external apps via REST APIs, Azure, Logic Apps.
• Data migration using Data Import Wizard, SSIS or Azure Data Factory.
• Participate in solution design, architecture, code reviews, and deployments.
• Troubleshoot production issues and optimize performance.
• Collaborate with stakeholders and cross-functional teams through all project phases.
• Support SIT, UAT, regression testing and deployments.

Skills

Lead-to-Opportunity

Opportunity-to-Quote

Quote-to-Order

Customer Case Management

SLA Management

Omnichannel/Customer Service Workspace

Agile/Scrum delivery

REST APIs

Power Platform

C#

JavaScript/TypeScript

Education

Bachelor's degree in computer science, Engineering or related field

Tools

Power Apps

Power Automate

Power BI

Dataverse

Azure Functions

Logic Apps

REST APIs

Web API

SQL Server

Git/Azure DevOps

CI/CD pipelines

Job description

Role Summary

We are looking for a skilled Microsoft Dynamics 365 (D365) Techno-Functional Consultant with 9+ years of experience in implementing, configuring, and supporting Dynamics 365 Sales, Marketing and Customer Service solutions. The ideal candidate should possess a strong blend of functional business process knowledge and technical expertise to deliver end-to-end CRM solutions.

Key Responsibilities

• Gather, analyze, and document business requirements for Sales and Customer Service processes.
• Configure and customize Microsoft Dynamics 365 Sales and Customer Service applications.
• Design and implement solutions using Microsoft Dynamics 365
• Develop and customize plugins, workflows, JavaScript, business rules, custom APIs, and PCF controls.
• Integrate D365 with external applications using REST APIs, Azure Services, Logic Apps or middleware.
• Perform data migration using Data Import Wizard, SSIS or Azure Data Factory.
• Participate in solution design, technical architecture, code reviews and deployment activities.
• Troubleshoot production issues and optimize application performance.
• Collaborate with business stakeholders, functional consultants and cross-functional teams during all project phases.
• Support testing activities including SIT, UAT, regression testing and production deployments.

Required Skills

Functional

• Strong understanding of:
  • Lead-to-Opportunity
  • Opportunity-to-Quote
  • Quote-to-Order
  • Customer Case Management
  • SLA Management
  • Knowledge Management
  • Omnichannel/Customer Service Workspace (preferred)
• Experience in requirement gathering and solution design.
• Understanding of Agile/Scrum delivery methodology.

Technical

• Microsoft Dynamics 365 Sales & Customer Service
• Power Platform (Power Apps, Power Automate, Power BI)
• C#, .NET Framework/.NET Core
• JavaScript, TypeScript
• Dataverse
• Plugin Development
• Custom Workflow Activities
• REST APIs & Web API
• Azure Functions, Logic Apps (preferred)
• SQL Server
• Git/Azure DevOps
• CI/CD pipelines

Preferred Skills

• Experience with Power Pages and Copilot for Dynamics 365.
• Experience integrating D365 with ERP systems such as SAP.
• Knowledge of Microsoft Azure Integration Services.
• Experience in multi-country/global CRM implementations.

Qualifications

• Bachelors degree in computer science, Engineering or related field.
• 9+ years of Microsoft Dynamics 365 CRM implementation experience.
• Microsoft Dynamics 365 and/or Power Platform certifications are highly preferred.

Good to Have

• Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
• Microsoft Certified: Power Platform Functional Consultant Associate
• Experience working with global stakeholders and distributed delivery teams.
• Exposure to DevOps, ALM, and release management practices.

This role requires an individual who can bridge business and technology, delivering scalable and high-quality D365 Sales and Customer Service solutions while working effectively with both business users and technical