Technical Consultant Int- SCPO/ESP

Blue Yonder; Coimbatore District; On-site; INR 450,000 - 650,000; Full time

Job summary

Blue Yonder in India is seeking an experienced Product Support/Implementation specialist to understand, analyze, and support Blue Yonder Demand and Fulfillment products. You will own root-cause analysis, document learnings, and ensure SLA adherence while collaborating with solution architects.

The role requires hands-on experience with the product suite, strong problem solving, and the ability to communicate clearly with customers.

Qualifications

• Bachelor’s degree required, 3–5 years in Product Support or Implementation support.
• Hands-on experience implementing/supporting Blue Yonder Demand & Fulfillment products.
• Strong analytical and problem-solving skills with root-cause analysis.

Responsibilities

• Understand the implemented solution/products and analyze issues.
• Identify root cause and provide permanent solutions.
• Adhere to SLAs based on customer case severity.
• Document learnings and build knowledge content.
• Collaborate with architects to stabilize the system and design enhancements.

Skills

Root cause analysis

Analytical thinking

Troubleshooting

Documentation

Customer focus

Education

Bachelor’s degree

Tools

Blue Yonder Demand

Blue Yonder Fulfillment

Blue Yonder ESP

Blue Yonder Inventory Optimization

Job description

Our Current Technical Environment

Software: Blue Yonder Demand, Blue Yonder Fulfillment, Blue Yonder ESP, Blue Yonder Inventory Optimization
Cloud Architecture: MS Azure
Frameworks/Others: PL/SQL, RDBMS

What You’ll Do

• Understand the implemented solution/ products
• Analyze the issues, identify Root cause and find the permanent solution to any problem
• Adheres to SLA based on the severity of the customer cases.
• Complete the product certification courses assigned.
• Document the learning and building the knowledge content
• Provide early visibility and mitigation to technical challenges through the journey.
• Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers
• Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer
• Should collaborate with Solution/Technical architect(s) to stabilize the system
• Enhance/Change the design based on new business requirements by the customer
• Single Point of contact for all customer requests for the designated solution
• Manage/Support new roll outs/deployments and handle change requests/enhancements
• To improve various KPIs for the customer

What We Are Looking For

• Bachelor’s degree minimum 3 to 5 years of experience in Product Support / Implementation support.
• Skill set and availability requirements as per the organization's needs
• Hands on experience in implementing / supporting Demand & Fulfillment products for multiple customers.
• Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required
• Deep understanding of Customer business and processes
• Worked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex
• Knowledge in performance tuning techniques is added advantage.
• Understanding and experience with the technical requirements for the product line assigned.
• Understanding of various technical platforms and infrastructures.
• Understands Blue Yonder's product suite so as to convey relationships and touch-points to the customer.
• Works with appropriate parties to ensure issues are resolved.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.