Senior Support Engineer 1- Blue Yonder Demand/Blue Yonder Fulfillment/Blue Yonder ESP/Blue Yond[...]

Blue Yonder; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading technology firm in India is seeking a Product Support Specialist to support various planning solutions in Demand and Fulfillment. The role requires 5-8 years of experience and a Bachelor’s degree. Candidates must demonstrate strong analytical skills and the ability to collaborate effectively with technical architects.

Qualifications

• Minimum 5 to 8 years of experience in Product Support / Implementation support.
• Understanding and experience with technical requirements for assigned product line.
• Performance-tuning techniques knowledge is an added advantage.

Responsibilities

• Provide technical and non-technical support during the steady state period.
• Analyze issues, identify root cause and find permanent solutions.
• Collaborate with Solution/Technical architects to stabilize the system.

Skills

Analytical problem-solving skills

Knowledge of supply chain planning

Deep understanding of customer business processes

Hands-on experience with Demand & Fulfillment products

Education

Bachelor’s degree

Tools

SAP-IBP/APO

o9

Kinaxis

Relex

Job description

Scope

• Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals.
• Needs to work with cross‑functional teams including Product Development, Consulting and Support services.
• Provides technical and non‑technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.

Our Current Technical Environment

• Software: Blue Yonder Demand, Blue Yonder Fulfillment, Blue Yonder Inventory Optimization
• Cloud Architecture: MS Azure
• Frameworks/Others: PL/SQL, RDBMS

What You’ll Do

• Understand the implemented solution/products
• Analyze the issues, identify root cause and find the permanent solution to any problem
• Adheres to SLA based on the severity of the customer cases.
• Complete the product certification courses assigned.
• Document the learning and building the knowledge content
• Provide early visibility and mitigation to technical challenges through the journey.
• Confidently represent product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers.
• Serve as a key stakeholder during solution design phase and understand the scope for the specific solution/process flow for the designated customer.
• Collaborate with Solution/Technical architect(s) to stabilize the system.
• Enhance/Change the design based on new business requirements by the customer.
• Act as the single point of contact for all customer requests for the designated solution.
• Manage support for new roll‑outs/deployments and handle change requests/enhancements.
• Improve various KPIs for the customer.

What We Are Looking For

• Bachelor’s degree minimum 5 to 8 years of experience in Product Support / Implementation support.
• Skill set and availability requirements as per the organization’s needs.
• Hands‑on experience in implementing/supporting Demand & Fulfillment products for multiple customers.
• Strong analytical/problem‑solving skills, ability to provide alternatives, root‑cause analysis, testing skills and the ability to make thoughtful proposals.
• Deep understanding of customer business and processes.
• Experience with other Supply Chain Planning software such as SAP‑IBP/APO, o9, Kinaxis, Relex.
• Knowledge in performance‑tuning techniques is an added advantage.
• Understanding and experience with the technical requirements for the product line assigned.
• Understanding of various technical platforms and infrastructures.
• Understands Blue Yonder’s product suite to convey relationships and touch‑points to the customer.
• Works with appropriate parties to ensure issues are resolved.

Our Values

Find out more about our values: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Seniority Level

• Not Applicable

Employment Type

• Full‑time

Job Function

• Management, Information Technology, and Engineering
• Software Development, IT Services and IT Consulting, and Information Services

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