Technical Consultant -BY SCPO, Demand & Fulfilment

Blue Yonder; Coimbatore District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Blue Yonder in India is seeking a senior Software/SaaS support professional with 6+ years in software industry and 3+ years in SCPO, to assist customers through upgrades, deployments, and post‑production phases.

You will develop modifications, document designs, ensure high quality code, and maintain strong client relationships while promoting best practices and continuous learning in Blue Yonder Planning Solutions.

Qualifications

• 6+ years in the Software/SaaS industry.
• 3+ years in Supply Chain Planning (SCPO) with customer support experience.
• Experience working with Blue Yonder products, specifically Supply Chain Planning solutions.

Responsibilities

• Provide functional and technical support during customer upgrades, deployments, rollouts, and post-production phases.
• Develop modifications—requirement analysis discussion, functional/technical design documents, high-quality code development, unit testing, packaging, and deployment.
• Maintain positive customer relationships by resolving conflicts/issues, managing expectations, and building confidence in the Planning Solution Operate Team.
• Advise partners and customers on industry best practices and process methodology, reviewing code.
• Document learnings and create knowledge articles for repeatable cases.
• Bring ideas for automation, reusable items, and service improvements.
• Understand the SaaS offering, features, and functionality deployed for given customers.
• Work closely with Planning SCPO Solution Experts for complex issue resolution including Product Development.
• Continuous learning on latest Blue Yonder Planning Solutions.

Skills

Oracle SQL

MS SQL

C#

ASP.NET

Unix Shell

PowerShell

Python

Perl

Windows

Unix

Tools

WebLogic

Tomcat

APIs

AppDynamics

Splunk

Control-M

Autosys

Job description

Overview

Leading AI‑driven Global Supply Chain Solutions SaaS Product Company and one of Glassdoor’s “Best Places to Work”. The role requires an astute individual with a strong technical foundation who can collaborate with a broader engineering team to drive the development, deployment cycle, and implementation of industry best practices.

Key Focus Areas (Responsibilities)

• Provide functional and technical support during customer upgrades, deployments, rollouts, and post‑production phases.
• Develop modifications—requirement analysis discussion, functional/technical design documents, high‑quality code development, unit testing, packaging, and deployment.
• Maintain positive customer relationships by resolving conflicts/issues, managing expectations, and building confidence in the Planning Solution Operate Team.
• Advise partners and customers on industry best practices and process methodology, reviewing code.
• Document learnings and create knowledge articles for repeatable cases.
• Bring ideas for automation, reusable items, and service improvements.
• Understand the SaaS offering, features, and functionality deployed for given customers.
• Work closely with Planning SCPO Solution Experts for complex issue resolution including Product Development.
• Continuous learning on latest Blue Yonder Planning Solutions.

Required Experience

• 6+ years in the Software/SaaS industry.
• 3+ years in Supply Chain Planning (SCPO) with customer/client support experience.
• Experience working with Blue Yonder products, specifically Supply Chain Planning solutions.

Mandatory Technical Skills

• Expert knowledge of database programming using Oracle SQL and/or MS SQL.
• Knowledge of operating systems (Windows, Unix).
• Programming languages: C#, ASP.Net.
• Scripting: Unix Shell, PowerShell, Python, Perl.

Preferred Technical Skills

• Azure cloud experience, log analysis, and networking tools.
• Middleware (WebLogic, TomCat) and software integration (APIs).
• Experience with log analytics tools (AppD, Splunk).
• Job scheduler knowledge (Control‑M, Autosys).
• Understanding of AI/ML and related tools.

Soft Skills

• Excellent communication and interpersonal skills.
• Strong multitasking, calm under pressure, self‑motivated, quick learner.
• Flexible work hours, including evenings and weekends, when required.
• Initiative, inquisitive, independent, and team‑synergy awareness.
• Strong customer service ethics and core values.

Our Values

If you want to know the heart of the company, explore our core values that drive our success and that of our customers. Find out more at Core Values.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.