Support Engineer 2 - Blue Yonder Demand/Blue Yonder SCPO/Blue Yonder ESP/PLSQL

Blue Yonder; Coimbatore District; On-site; INR 750,000 - 1,100,000; Full time

Job summary

Blue Yonder is seeking a capable Product Support professional to back our Demand & Fulfillment solutions across Retail and Manufacturing. The role requires hands-on support experience with multiple customers, deep domain knowledge in supply chain, and collaboration with development and consulting teams in a cloud-based Azure setup.

You will own issue analysis, root cause identification, and permanent fixes, while ensuring SLA adherence and continuous knowledge sharing.

Qualifications

• Bachelor's degree, 3–5 years in Product/Implementation support.
• Hands-on experience implementing/supporting Demand & Fulfillment products.
• Knowledge of customer business processes and supply chain.
• Experience with multiple customers.

Responsibilities

• Understand the implemented solution/products.
• Analyze issues, identify root cause and provide permanent solutions.
• Adhere to SLAs based on case severity.
• Complete the product certification courses assigned.
• Document learning and build knowledge content.
• Provide early visibility to technical challenges and mitigations.
• Represent product and portfolio, including roadmaps, internally and to customers.
• Collaborate with solution/technical architects to stabilize the system.
• Support new rollouts and handle change requests/enhancements.
• Improve KPIs for the customer.

Skills

Customer support

Root cause analysis

Analytical thinking

SLA adherence

Documentation

Education

Bachelor's degree

Tools

MS Azure

PL/SQL

RDBMS

Job description

Overview

• Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to Work"
• Seeking an astute individual that has a strong techno functional foundation with the additional ability to be hands-on with the broader Cloud team as part of the product support, and deep knowledge of industry best practices, with the ability to supply chain & product issues, and work with the product teams.

Scope

• Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals.
• Needs to work with cross functional teams including Product Development, Consulting and Support services.
• Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.

Our Current Technical Environment

• Software: BY Demand, BY Fulfillment, BY Inventory Optimization
• Cloud Architecture: MS Azure
• Frameworks/Others: PL/SQL, RDBMS

What You'll Do

• Understand the implemented solution/ products
• Analyze the issues, identify Root cause and find the permanent solution to any problem
• Adheres to SLA based on the severity of the customer cases.
• Complete the product certification courses assigned.
• Document the learning and building the knowledge content
• Provide early visibility and mitigation to technical challenges through the journey.
• Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers
• Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer
• Should collaborate with Solution/Technical architect(s) to stabilize the system
• Enhance/Change the design based on new business requirements by the customer
• Single Point of contact for all customer requests for the designated solution
• Manage/Support new roll outs/deployments and handle change requests/enhancements
• To improve various KPIs for the customer

What We Are Looking For

• Bachelor's degree minimum 3 to 5 years of experience in Product Support / Implementation support.
• Skill set and availability requirements as per the organization's needs
• Hands on experience in implementing / supporting Demand & Fulfillment products for multiple customers.
• Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required
• Deep understanding of Customer business and processes
• Worked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex
• Knowledge in performance tuning techniques is added advantage.
• Understanding and experience with the technical requirements for the product line assigned.
• Understanding of various technical platforms and infrastructures.
• Understands Blue Yonder's product suite so as to convey relationships and touch-points to the customer.
• Works with appropriate parties to ensure issues are resolved.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.