Sr Support Engineer 1 (Blue Yonder Demand/Blue Yonder Fulfillment/Blue Yonder ESP/Blue Yonder SCPO)

Blue Yonder; VIP Area; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading tech firm is seeking a Sr Support Engineer to support various planning solutions across retail and manufacturing. The role involves analyzing issues, providing technical support, and enhancing designs based on customer requirements. Ideal candidates will have a Bachelor’s degree, 6-9 years of experience in product support, and hands-on experience with Demand & Fulfillment products. Strong analytical skills and a deep understanding of customer processes are essential. This position is based in VIP Area, Assam, India.

Qualifications

• 6 to 9 years of experience in Product Support / Implementation support.
• Hands-on experience implementing/supporting Demand & Fulfillment products.
• Deep understanding of customer business and processes.

Responsibilities

• Understand the implemented solutions/products.
• Analyze issues, identify root cause and find permanent solutions.
• Document learning and build knowledge content.

Skills

Strong analytical/problem-solving skills

Root-cause analysis

Testing skills

Collaboration skills

Education

Bachelor’s degree

Tools

SAP-IBP/APO

o9

Kinaxis

Relex

Job description

Sr Support Engineer 1 (Blue Yonder Demand/Blue Yonder Fulfillment/Blue Yonder ESP/Blue Yonder SCPO) – Blue Yonder

Scope

Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals. Works cross‑functionally with Product Development, Consulting and Support services. Provides technical and non‑technical support during steady‑state period and verifies that the system meets business functions and maintains data integrity.

Current Technical Environment

Software: Blue Yonder Demand, Blue Yonder Fulfillment, Blue Yonder ESP, Blue Yonder Inventory Optimization
Cloud Architecture: MS Azure
Frameworks/Others: PL/SQL, RDBMS

What You’ll Do

• Understand the implemented solution/products
• Analyze issues, identify root cause and find permanent solutions
• Adhere to SLA based on severity of customer cases
• Complete product certification courses assigned
• Document learning and build knowledge content
• Provide early visibility and mitigation to technical challenges throughout the journey
• Represent product and portfolio, including vision and functional/technical roadmaps to strategic customers
• Act as key stakeholder during solution design phase and understand scope for designated customer
• Collaborate with Solution/Technical architects to stabilize the system
• Enhance/change design based on new business requirements from customer
• Single point of contact for all customer requests for designated solution
• Manage/support new roll‑outs/deployments and handle change requests/enhancements
• Improve various KPIs for the customer

What We Are Looking For

• Bachelor’s degree, 6 to 9 years of experience in Product Support / Implementation support
• Hands‑on experience implementing/supporting Demand & Fulfillment products for multiple customers
• Strong analytical/problem‑solving skills, root‑cause analysis, testing skills and ability to propose thoughtful alternatives
• Deep understanding of customer business and processes
• Experience with other Supply Chain Planning software (SAP‑IBP/APO, o9, Kinaxis, Relex)
• Knowledge in performance tuning techniques is a plus
• Understanding of technical requirements for the product line assigned
• Understanding of various technical platforms and infrastructures
• Understands Blue Yonder’s product suite to convey relationships and touch‑points to the customer
• Works with appropriate parties to ensure issues are resolved

Our Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.