Support Engineer 2 - Blue Yonder Demand/Blue Yonder SCPO/Blue Yonder ESP/PLSQL

JDA Software; Coimbatore District; On-site; INR 600,000 - 900,000; Full time

Job summary

Blue Yonder is seeking an astute product support professional with a strong techno-functional foundation to work with the broader Cloud team on BY Demand, Fulfillment, and Inventory Optimization solutions.

You will analyze issues, identify root causes, adhere to SLAs, complete product certifications, and collaborate with Product Development, Consulting and Support services to ensure data integrity and timely resolutions for customers.

Qualifications

• Bachelor's degree required; 3–5 years in product support/implementation.
• Hands-on experience with Demand & Fulfillment products for multiple customers.
• Strong analytical and problem-solving abilities; root-cause analysis.

Responsibilities

• Understand the implemented solution/products.
• Analyze issues, identify root cause and find the permanent solution to any problem.
• Adheres to SLA based on the severity of the customer cases.
• Complete the product certification courses assigned.
• Document the learning and building the knowledge content.
• Provide early visibility and mitigation to technical challenges through the journey.
• Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers
• Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer
• Should collaborate with Solution/Technical architect(s) to stabilize the system
• Enhance/Change the design based on new business requirements by the customer
• Single Point of contact for all customer requests for the designated solution
• Manage/Support new roll outs/deployments and handle change requests/enhancements
• To improve various KPIs for the customer

Skills

Demand & Fulfillment

Analytical skills

Root cause analysis

Customer domain knowledge

Cross-functional collaboration

Education

Bachelor's degree

Tools

SAP-IBP/APO

o9

Kinaxis

Relex

Job description

Overview:

Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to Work" Seeking an astute individual that has a strong techno functional foundation with the additional ability to be hands‑on with the broader Cloud team as part of the product support, and deep knowledge of industry best practices, with the ability to supply chain & product issues, and work with the product teams.

Scope:

Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals. Needs to work with cross functional teams including Product Development, Consulting and Support services. Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.

Technical Environment:

Software: BY Demand, BY Fulfillment, BY Inventory Optimization Cloud Architecture: MS Azure Frameworks/Others: PL/SQL, RDBMS

What you'll do:

• Understand the implemented solution/ products
• Analyze the issues, identify Root cause and find the permanent solution to any problem
• Adheres to SLA based on the severity of the customer cases.
• Complete the product certification courses assigned.
• Document the learning and building the knowledge content
• Provide early visibility and mitigation to technical challenges through the journey.
• Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers
• Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer
• Should collaborate with Solution/Technical architect(s) to stabilize the system
• Enhance/Change the design based on new business requirements by the customer
• Single Point of contact for all customer requests for the designated solution
• Manage/Support new roll outs/deployments and handle change requests/enhancements
• To improve various KPIs for the customer

What we are looking for:

• Bachelor's degree minimum 3 to 5 years of experience in Product Support / Implementation support.
• Skill set and availability requirements as per the organization's needs
• Hands on experience in implementing / supporting Demand & Fulfillment products for multiple customers.
• Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required
• Deep understanding of Customer business and processes
• Worked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex Knowledge in performance tuning techniques is added advantage.
• Understanding and experience with the technical requirements for the product line assigned.
• Understanding of various technical platforms and infrastructures.
• Understand Blue Yonder's product suite so as to convey relationships and touch-points to the customer.
• Works with appropriate parties to ensure issues are resolved.

Our Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

A Culture, Not just a Company

Our culture is built on collaboration, respect and having fun whenever possible. This along with ensuring we live our Core Values, enables us to learn, grow, create customer value, and manage the well-being of our collective ecosystem of partners, customers and associates alike. We rise each day with an unwavering commitment to lifelong learning, collaborating with respect, and operating with integrity.

What do we do?

Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers and all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder's modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption.

Trademark Notice

Blue Yonder is a trademark or registered trademark of Blue Yonder Group, Inc. Any trade, product or service name referenced in this document using the name "Blue Yonder" is a trademark and/or property of Blue Yonder Group, Inc.

Contact / Location

Blue Yonder, Inc. - Administrative Office 15059 N Scottsdale Rd Suite 350 Scottsdale, AZ 85254-2666