Technical Authority Expert

Ericsson; Dadri; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Ericsson GmbH is seeking a Technical Authority Expert to join our Managed Services team. You will provide technology leadership and domain expertise across Create, Sustain, and Evolve processes, ensuring robust support for automated operations.

You will drive automation, coordinate with partners during incidents, and contribute to end-to-end service fulfillment, from planning to logging. A strong background in telecom and Ericsson domains is essential.

Qualifications

• Ericsson Operations Engine - Mode Of Operations.
• Network Functions Virtualization.
• Troubleshooting skills.
• Network Performance.
• E2E Customer Experience.
• Incident management.
• Telecom Domain.
• Ericsson Customer Experience Assurance (CEA) Competence.

Responsibilities

• Develop and maintain automated solutions with a keen eye for potential problem sources.
• Drive continuous improvement in our recovery processes.
• Provide expert insight and knowledge to our support team and automated operations unit.
• Share your domain expertise with the analytics and automation team to bolster case development and analysis.
• Initiate and manage the change introduction impact analysis process.
• Coordinate with external suppliers/partners in case of incidents.
• Support server and application interconnections, focusing on user access management.
• Meet Service Resource Fulfillment activities end-to-end including planning, execution, testing, reporting and logging.
• Validate and execute developed use cases, extending knowledge sharing to domain support.

Skills

Automation

NFV

Troubleshooting

Network performance

Customer experience

Incident management

System administration

Data security

Job description

Join our Team

About this opportunity:

We have an exciting opportunity for a Technical Authority Expert to join our dynamic team here at Ericsson. As a critical component of our Managed Services deliveries, the role aligns with the Ericsson Operations Engine's mandate. The position�s key responsibilities include offering technology leadership, domain expertise, and robust support throughout the entire cycle of Create, Sustain, and Evolve processes.

What you will do:

• \- Develop and maintain automated solutions with a keen eye for potential problem sources.
• \- Drive continuous improvement in our recovery processes.
• \- Provide expert insight and knowledge to our support team and automated operations unit.
• \- Share your domain expertise with the analytics and automation team to bolster case development and analysis.
• \- Initiate and manage the change introduction impact analysis process.
• \- Coordinate with external suppliers/partners in case of incidents.
• \- Support server and application interconnections, focusing on user access management.
• \- Meet Service Resource Fulfillment activities end-to-end including planning, execution, testing, reporting and logging.
• \- Validate and execute developed use cases, extending knowledge sharing to domain support.

The skills you bring:

• \- Ericsson Operations Engine - Mode Of Operations.
• \- Overall understanding of Automation?.
• \- Network Functions Virtualization.
• \- Troubleshooting skills.
• \- Network Performance.
• \- E2E Customer Experience.
• \- Problem management.
• \- Telecom Domain.
• \- Ericsson Customer Experience Assurance (CEA) Competence.
• \- Incident management.
• \- MS TOP.
• \- Customer Experience Improvement.
• \- Service Request Fulfilment (OMS).
• \- System Administration.
• \- Data Security.