Service Improvement Lead

Cradlepoint, Inc.; Dadri; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Cradlepoint, Inc. in Noida, India is seeking a Service Improvement Manager to drive automation feasibility studies, scale up initiatives, and infuse innovative automation across complex telecom delivery scenarios.

You will lead a team of automation engineers and architects, govern deployed processes with KPIs, and collaborate with senior stakeholders to deliver cost savings and value additions.

Qualifications

• Degree in Engineering with 10+ years in automation and analytics for telecommunications.
• Strong technical foundation in Automation/Analytics Tools, ML and AI.
• Experience implementing technology and driving innovation (5+ years).

Responsibilities

• Governance of deployed EOE processes with audits, KPIs, and continuous improvement.
• Drive automation opportunities and develop automation and tool solutions.
• Lead a team of Automation Engineers, Support Engineers and Architects to meet strategic, savings, and quality targets.
• Coordinate customer integrations with existing Automation Solutions and ensure performance.
• Foster innovation, build competency, and ensure staff development and well‑being.

Skills

Automation

Analytics

Machine Learning

Leadership

Communication

Team Management

Problem Solving

Presentation Skills

Education

Engineering degree

Tools

Automation Tools

Analytics Tools

SDAP

Job description

Job Summary

Join our Team

About this opportunity:

Service Improvement Manager - This person is responsible for driving the Automation feasibility study, scale up , new innovative opportunity to infuse automations for complex scenarios. This group will support Ericsson s Managed Services deliveries for the customer MS Bharti India - relating to governance of implemented MSTOP/EOE processes and delivery tools / Automations for Managed Services Delivery - Bharti. This will involve having close working relationships with Airtel Senior Management, MSCLT, SDULT & Key Stakeholders across SL Operate/EIT/ITTE.

Responsibilities

• Governance of the deployed EOE Processes including regular audits, KPIs monitoring, identifying area of improvements and drive implementation of best practices across the delivery unit
• Drive innovation.
• Drive the identification of work activities that can be automated.
• Develop and implement Automation and Tools solutions.
• Maximizing re-use of existing automation and tools available across DF Operate customer contracts.
• Investment and business case creation, and budget follow-up
• Manage team of Automation Engineer, Support Engineers, Automation Architects etc. to execute and achieve required strategic, savings and quality target levels.
• Customer integrations with existing Automation Solutions
• Be responsible for performance & motivation of Team .
• Be responsible for building competency and efficiency within the department to support existing and upcoming technology requirements in relationship to project demands.
• Responsible for enabling automation/innovation/Value additions in delivery to take cost out.
• Sustaining existing business as well as participating in new business opportunities and advanced planning of technology support
• Foster a culture of innovation and continual development within their sub-unit.
• Ensure fulfilment of all learning & development needs of personnel
• Be responsible for the well-being of all staff in terms of their working environment and conditions of employment.

The Skills your bring

• Passion for innovation and a solid grip of new and leading edge technologies within Automation, Analytics, Machine learning and Artificial Intelligence
• An inspirational leader who has created and driven high performing teams in a high-tech environment.
• Business savvy, with exemplary interpersonal skills
• Impact and results focused, comfortable in questioning the status-quo to drive positive high impact change.
• Highly adaptive and thriving in a rapidly changing environment.
• Experience of managing large teams.
• Excellent Communication, Organization, Planning and Negotiation skills.
• Understand Ericsson s processes, knowledge of Ericsson structure an asset.
• Very good skills in oral and written communication.
• Self-starter with excellent problem solving and prioritization skills.
• Ability to develop and give effective presentations to various levels.
• Values and behaviors: Ericsson Core Values, Honesty, Dedication, Integrity & Ericsson on Move.

Education/ Experience

• Degree in Engineering with 10+ years of experience in Automation and Analytics application for Telecommunications.
• The Strong technical foundation, preferably with focus on Automation/Analytics Tools, Machine learning and/or Artificial Intelligence
• Previous experience from implementing technology and driving innovation (5+ years required)
• Having prior experience of domain , Automation Tools and SDAP will have an added advantage.

All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Location

Noida, India

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.