Alarm Monitoring Engineer

Ericsson GmbH; Dadri; On-site; INR 650,000 - 1,200,000; Full time

Job summary

Ericsson GmbH in India is seeking an Alarm Monitoring Engineer to join our Network Operations team. You will monitor alarms, perform first-level fault analysis, and coordinate with global teams to resolve issues, ensuring network stability and customer satisfaction.

You will work 24x7 in shift-based operations, use OSS/NMS tools like Netcool, HP OpenView, SolarWinds, and apply ITIL processes to manage incidents and changes.

Qualifications

• 1–3 years of experience in Network Operations / Alarm Monitoring in a telecom or IT network environment.
• Strong understanding of network technologies across access, transport, and IP domains.
• Hands-on experience with OSS/NMS tools like Netcool, HP OpenView, SolarWinds, etc.
• Knowledge of fault management processes, ITIL, and SLA-driven operational models.
• Strong analytical and problem-solving skills and ability to interpret alarms quickly.
• Excellent communication and coordination for global teams.
• Able to work in a 24x7 shift environment (rotational shifts, weekends, holidays).
• Bachelor’s degree in Telecommunications, Electronics, CS, or equivalent.

Responsibilities

• Perform 24x7 alarm monitoring and first-level fault analysis across technologies.
• Identify, analyze, and prioritize network faults using NMS/EMS tools.
• Escalate with Level 2/3 support and field engineers to restore service within SLAs.
• Execute proactive monitoring to detect early warnings and prevent degradations.
• Track and manage incidents through their lifecycle with fault management systems.
• Support incident, problem, and change management per Ericsson GSC standards.
• Generate and analyze performance and health reports for improvements.
• Participate in shift-based operations to provide round-the-clock surveillance.

Skills

Alarm monitoring

ITIL knowledge

Analytical thinking

Communication

24x7 shift work

Education

Bachelor's degree in Telecommunications, Electronics, CS

Tools

Netcool

HP OpenView

SolarWinds

Job description

Join our Team

About this opportunity

We are now looking for an Alarm Monitoring Engineer to join our Network Operations team at Ericsson. In this role, you will be part of a global operations environment ensuring network stability, performance, and customer satisfaction through proactive alarm monitoring and incident management. You will play a key role in identifying network faults, performing first-level analysis, and collaborating with technical and field teams to drive timely fault resolution. This position provides an exciting opportunity to work with diverse network technologies while contributing to Ericsson’s vision of a fully connected, intelligent world.

What you will do

• Perform 24x7 alarm monitoring and first-level fault analysis for network elements across multiple technologies.
• Identify, analyze, and prioritize network faults using Ericsson and multi-vendor NMS/EMS tools.
• Escalate and coordinate with Level 2/Level 3 support teams and field engineers to ensure service restoration within defined SLAs.
• Execute proactive monitoring to detect early warnings and prevent service degradations.
• Track and manage incidents through their lifecycle, ensuring accurate documentation in fault management systems.
• Support incident, problem, and change management processes in compliance with Ericsson’s Global Service Center (GSC) standards.
• Generate and analyze network performance and health reports, contributing to continuous improvement initiatives.
• Participate in shift-based operations to provide round-the-clock network surveillance coverage.

The skills you bring

• 1–3 years of experience in Network Operations / Alarm Monitoring in a telecom or IT network environment.
• Strong understanding of general network technologies and concepts across access, transport, and IP domains (vendor-agnostic).
• Hands‑on experience with Ericsson OSS/NMS tools or other multi‑vendor management systems (e.g., Netcool, HP OpenView, SolarWinds, etc.).
• Knowledge of fault management processes, ITIL best practices, and SLA-driven operational models.
• Strong analytical and problem‑solving skills, with the ability to quickly interpret alarms and determine probable root causes.
• Excellent communication and coordination skills for effective collaboration across global teams.
• Ability to work in a 24x7 shift environment (rotational shifts, weekends, and holidays).
• Bachelor’s degree in Telecommunications, Electronics, Computer Science, or equivalent.