Technical Authority Expert Noida,Uttar Pradesh,India Service Delivery

Ericsson; Dadri; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Ericsson in Noida, Uttar Pradesh, India, is seeking a Technical Authority Expert to lead automation and networked services. You will guide incident resolution, drive improvements in recovery processes, and collaborate with analytics and automation teams to strengthen case development and knowledge sharing.

The role focuses on end-to-end service delivery and secure, scalable operations. The ideal candidate brings telecom domain expertise, strong troubleshooting abilities, and a proven track

Qualifications

• Experience with Ericsson Operations Engine and automation concepts.
• Strong knowledge of Network Functions Virtualization and telecom domain.
• Proven incident and problem management skills in a service delivery context.

Responsibilities

• Develop and maintain automated solutions with focus on identifying potential problem sources.
• Drive continuous improvement in recovery processes.
• Provide expert guidance to support teams and automated operations units.
• Share domain expertise with analytics and automation teams to strengthen case development and analysis.
• Initiate and manage change introduction impact analysis process.
• Coordinate with external suppliers/partners during incidents.
• Support server and application interconnections, focusing on user access management.
• Oversee end-to-end Service Resource Fulfillment activities: planning, execution, testing, reporting, and logging.
• Validate and execute developed use cases and extend knowledge sharing to domain support.

Skills

Automation

Troubleshooting

Network Functions Virtualization

E2E Customer Experience

Incident management

Data Security

System Administration

Telecom Domain

Problem management

Tools

OMS

Automation tools

Job description

## Technical Authority ExpertNoida,Uttar Pradesh,IndiaFind out how well you match with this jobJob ID: 792176## Join our Team**About this opportunity:**We have an exciting opportunity for a Technical Authority Expert to join our dynamic team here at Ericsson. As a critical component of our Managed Services deliveries, the role aligns with the Ericsson Operations Engine's mandate. The position�s key responsibilities include offering technology leadership, domain expertise, and robust support throughout the entire cycle of Create, Sustain, and Evolve processes.**What you will do:**- Develop and maintain automated solutions with a keen eye for potential problem sources.- Drive continuous improvement in our recovery processes.- Provide expert insight and knowledge to our support team and automated operations unit.- Share your domain expertise with the analytics and automation team to bolster case development and analysis.- Initiate and manage the change introduction impact analysis process.- Coordinate with external suppliers/partners in case of incidents.- Support server and application interconnections, focusing on user access management.- Meet Service Resource Fulfillment activities end-to-end including planning, execution, testing, reporting and logging.- Validate and execute developed use cases, extending knowledge sharing to domain support.**The skills you bring:**- Ericsson Operations Engine - Mode Of Operations.- Overall understanding of Automation?.- Network Functions Virtualization.- Troubleshooting skills.- Network Performance.- E2E Customer Experience.- Problem management.- Telecom Domain.- Ericsson Customer Experience Assurance (CEA) Competence.- Incident management.- MS TOP.- Customer Experience Improvement.- Service Request Fulfilment (OMS).- System Administration.- Data Security.